Call Center Agent with or without Experience-Sm Clark

2 days ago

San Fernando, Central Luzon, Philippines ARAM ENTERPRISES INC Full time ₱200,000 - ₱400,000 per year

About the role

We are seeking experienced and enthusiastic Call Center Agents to join our thriving contact centre located in Pampanga, Central Luzon. This is a full-time role where you will be the first point of contact for our customers, providing exceptional service and support. Whether you have previous call centre experience or are looking to kick-start your career, we encourage you to apply.

What you'll be doing

  1. Handling inbound customer calls and enquiries with professionalism and empathy
  2. Assisting customers with a wide range of queries and resolving issues efficiently
  3. Accurately documenting customer interactions and maintaining detailed records
  4. Identifying opportunities to improve customer experience and suggest process enhancements
  5. Adhering to call quality standards and key performance metrics
  6. Participating in ongoing training to develop your skills and knowledge

What we're looking for

  1. Excellent communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
  2. Strong problem-solving and critical thinking abilities to handle complex customer inquiries
  3. Proficient in English, both written and verbal
  4. Previous experience in a customer service or call centre role is preferred, but not essential
  5. Commitment to delivering a consistently high level of customer service
  6. Adaptability and willingness to learn in a fast-paced environment

What we offer

At ARAM ENTERPRISES INC', we are committed to providing our employees with a rewarding and supportive work environment. Some of the key benefits you can enjoy include:

  1. Competitive salary and performance-based incentives
  2. Comprehensive health and wellness package
  3. Ongoing training and development opportunities
  4. Opportunities for career progression within the organisation
  5. Collaborative and inclusive workplace culture

About us

ARAM ENTERPRISES INC' is a leading provider of innovative contact centre solutions, serving a diverse range of clients across various industries. With a strong focus on customer satisfaction and employee well-being, we are dedicated to creating a dynamic and engaging work environment where our team can thrive.

If you're excited about the prospect of joining our team, we encourage you to apply now and take the first step towards a rewarding career in customer service.

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