Chat Support- Call Center Agents

5 hours ago

San Fernando, Central Luzon, Philippines Private Advertiser Full time ₱250,000 - ₱300,000 per year

About the role

You will be responsible for providing exceptional customer service and support to our clients through real-time chat. This is a full-time we offering the opportunity to earn up to 25K per month.

What you'll be doing

  1. Responding promptly and professionally to customer inquiries and concerns via live chat
  2. Providing accurate information about our products, services, and policies
  3. Troubleshooting issues and offering solutions to ensure a positive customer experience
  4. Escalating complex queries to the appropriate team members when necessary
  5. Maintaining detailed records of all customer interactions
  6. Continuously seeking ways to improve the chat support process and enhance customer satisfaction

What we're looking for

  1. Excellent written communication skills and the ability to articulate information clearly
  2. Strong customer service orientation and the ability to remain calm under pressure
  3. Proficiency in English and the local language (Tagalog)
  4. Familiarity with customer service software and tools
  5. Ability to work independently and as part of a team
  6. Minimum 1 year of experience in a call center or customer service role

What we offer

  1. Competitive salary with the opportunity to earn up to 25K per month
  2. Comprehensive benefits package, including health insurance and retirement plan
  3. Opportunities for career advancement and professional development
  4. Supportive and collaborative work environment
  5. Flexible scheduling and work-from-home options

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