Shift Supervisor

7 days ago


Baguio City, Cordillera, Philippines Frostee Global Food Corp. Full time

JOB DESCRIPTION

Shift Supervisor – SM Baguio

Frostee Global Food Corporation

Overview

The Shift Supervisor is responsible for overseeing daily store operations, leading the team, and ensuring excellent customer service. This role helps maintain high product quality, increase sales, and create a positive working environment.

Duties and Responsibilities1. Team Management

  • Lead and supervise store staff.
  • Delegate tasks and ensure compliance with Llaollao's operational standards.
  • Train new employees and provide continuous coaching.
  • Ensure staff follow company policies, hygiene rules, and safety regulations.

2. Quality Assurance

  • Ensure products and services meet company quality standards.
  • Maintain store cleanliness and good store condition.
  • Make sure yogurt and toppings are fresh, properly prepared, and safely displayed.

3. Customer Service

  • Ensure customers have a positive store experience.
  • Handle and resolve customer complaints.
  • Maintain a clean, welcoming, and customer-friendly environment.

4. Order Taking

  • Take customer orders accurately.
  • Communicate any special requests or dietary needs to the team.

5. Cash Handling

  • Process payments (cash, card, mobile).
  • Ensure accurate punching of orders and proper change.
  • Operate the POS system efficiently.

6. Cash/Sales Reconciliation

  • Reconcile POS sales at the end of the shift.
  • Ensure total sales match all payments received.
  • Maintain accuracy in all cash-handling tasks.

7. Sales and Revenue

  • Help drive sales by implementing effective customer service and store strategies.
  • Ensure efficient store operations to support revenue growth.

8. Inventory Management

  • Monitor and manage inventory levels.
  • Order supplies as needed and prevent stock shortages.
  • Track product usage and ensure accurate, variance-free inventory reports.

9. Financial Reporting

  • Prepare daily sales summaries and inventory reports.
  • Ensure accurate and complete record-keeping.

10. Reporting

  • Submit regular updates to the Area Manager about sales, inventory, and staff performance.

11. Uniform & Grooming

  • Follow company dress code and grooming standards.
  • Wear complete uniform and nameplate at all times.

Job Type: Full-time

Pay: Php13, Php14,220.00 per month

Work Location: In person


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