End-User Support Desk Personnel

2 days ago

Quezon City, National Capital Region, Philippines J-K Network Manpower Services Full time ₱30,000 - ₱40,000 per year

COMPANY PROFILE: One of the world leaders in business process, consultancy, and information technology services.

Position: End-User | Support Desk Personnel L1 and L2

Company Industry: BPO Company

Location: Quezon City

Schedule: Shifting (Day/Mid/Night)

Salary: Php 30,000 to Php 40,000

Work Set Up: Onsite

BENEFITS:

  • 13 Month pay
  • HMO (starting on first day)
  • Paid time-off
  • Competitive salary package

JOB REQUIREMENTS:

  • Open to Bachelor's degree holders and undergraduate high school graduates
  • Minimum of 1 year experience in a BPO or international technical support account
  • At least 1 year experience handling IT hardware and software-related support
  • Looking for candidates with stable work history (minimum 1 year tenure in a Service
  • Desk role)
  • Hands-on experience in ticket resolution and troubleshooting hardware and software issues
  • Preferably residing near Quezon City

JOB RESPONSIBILITIES:

  • Deliver Level 1 and Level 2 technical support for IT-related inquiries through phone,email, and chat channels
  • Diagnose and resolve issues related to hardware, software, and network connectivity forend-users
  • Log, monitor, and escalate incidents and service requests using ITSM platforms such as ServiceNow
  • Perform routine tasks such as password resets, user access management, and ensureadherence to security protocols
  • Develop and maintain a knowledge base, documenting solutions and troubleshooting procedures for future reference

RECRUITMENT PROCESS:

  • Initial Interview
  • Second Interview (Technical Interview)
  • Final Interview (with job offer)

THIS IS FOR DIRECT HIRING~

Job Type: Full-time

Pay: Php30, Php40,000.00 per month

Benefits:

  • On-site parking
  • Paid training

Work Location: In person

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