Group Retail Manager
2 weeks ago
Key Responsibilities
- Sales & Business Development
- Drive sales performance and achieve monthly, quarterly, and annual targets.
- Develop and implement regional sales strategies aligned with company goals.
- Identify new market opportunities, business partnerships, and growth initiatives.
- Team Leadership & Performance Management
- Lead, mentor, and motivate sales managers and teams to deliver results.
- Set performance goals, monitor KPIs, and provide regular feedback.
- Conduct regular training and development programs for staff.
- Customer Relationship Management
- Ensure high standards of customer service and satisfaction across all branches.
- Handle escalated customer concerns and resolve issues promptly.
- Strengthen brand reputation through community engagement and loyalty programs.
- Operational & Financial Management
- Monitor dealership operations, inventory levels, and profitability.
- Prepare and review sales forecasts, budgets, and financial reports.
- Ensure compliance with company policies, industry standards, and government regulations.
- Reporting & Coordination
- Submit regular business reports to top management.
- Coordinate with marketing, finance, and after-sales departments for smooth operations.
- Represent the company in events, trade shows, and business networks.
Qualifications
- Bachelor's degree in Business, Marketing, Automotive Management, or related field.
- Proven experience (5+ years) in automotive sales management or dealership operations.
- Strong leadership, negotiation, and communication skills.
- In-depth knowledge of the automotive industry, sales trends, and competitor landscape.
- Proficiency in MS Office, CRM systems, and sales reporting tools.
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