Technical Implementation Manager I

JOB DESCRIPTION

Join our Merchant Services team and make your mark by leading technical implementations for mid-sized merchants. Bring your expertise in credit card processing platforms to drive successful client integrations and thrive in a dynamic environment. Unlock your potential with opportunities for growth and collaboration.

Job Summary:

As a Technical Implementation Manager within the Commercial and Investment Banking Payments Technology, Merchant Services team, you will be responsible for client consultation, managing integration projects, and contributing to special initiatives. You will serve as the primary contact for implementation matters, offering technical consultation and overseeing card transaction testing. Your role requires a thorough understanding of credit card processing platforms and meticulous attention to detail. Collaborating closely with clients to comprehend their business requirements and providing guidance on payment transactions will be a significant part of your role. Project timelines vary from 45 days to over 6 months.

Job Responsibilities:

• Act as the primary technical resource for client implementations for mid-sized merchants and third-party integrators.
• Advise Chase clients on supported connectivity options, communication protocols, transaction record formats, and product functionality.
• Complete integration testing requirements to ensure client software integration meets all product and service standards.
• Analyze data transmitted to Chase test hosts or self-testing tools and communicate results to clients.
• Manage issue diagnosis and fixes with clients in a timely and professional manner, including technical conference calls.
• Serve as the key point of contact for successful product and service conversions from a technical perspective.
• Mentor analysts and collaborate with employees on client integration projects.
• Partner with sales consultants and subject matter experts on client calls requiring advanced technical consultation.
• Handle highly complex integrations, including EMV certification with card brands.

Required Qualifications, Capabilities, and Skills:

• Minimum of 3 years of experience in a technical role within the credit card payment processing industry.
• Minimum of 5 years of experience in technical roles such as networking, technical support, quality assurance, sales engineering, or business analysis.
• Minimum 2 years diagnosing complex issues in applications, data messages, and network connectivity.
• Minimum 1 year of connectivity knowledge (MPLS, VPN, Internet, Cloud) and protocol knowledge (TCP/IP, S-FTP, HTTPS).
• Experience interpreting technical specifications and understanding transaction and file-based specifications.
• Strong analytical skills and resourcefulness in client issue resolution.
• Ability to work with low to moderate supervision, prioritize tasks, and handle escalated situations.
• Professional demeanor and polished communication skills in fast-paced, high-pressure environments.

Preferred Qualifications, Capabilities, and Skills:

• High School Diploma or GED required; College Degree preferred.
• Experience in the Point of Sale (POS) industry; familiarity with Chase Stratus and Tandem operating systems/applications is a plus.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.