Customer Service Officer

2 days ago

Manila, National Capital Region, Philippines Real property matters Full time ₱300,000 - ₱450,000 per year
Customer Service Officer (Remote – Philippines)

Philippines (Remote) - Full Time

Administration & Office Support – Customer Service / Client Management


About Us

Real Property Matters is an Australian Quantity Surveying firm with representatives across Australia. Our core business is providing Tax Depreciation Schedules to property investors, and we have built a strong reputation for quality and service excellence since our establishment in 2007.

We are now seeking a motivated and highly organised Customer Service Officer to join our Philippines-based remote team. This role is critical to supporting our Quantity Surveying and Sales Teams, ensuring smooth operations, professional client interactions, and continued growth.


About the Role

The Customer Service Officerplays a key role in providing administrative and operational support. The role will start with client support and coordinating information for reports, and will expand over time to include booking property inspections and managing staff calendars.

This is a remote position, requiring a professional home office setup. The successful candidate will need to be self-disciplined, proactive, and able to work independently while maintaining close collaboration with our Australian team.

Day-to-day duties include:

  • Coordinating with the Quantity Surveying Team to ensure reports are completed accurately and on time
  • Scheduling and following up on work progress with staff
  • Responding to client emails and requests in a timely and professional manner
  • Managing and booking property inspections across Australia (Stage 2 responsibilities)
  • Supporting the Sales Team by assisting with enquiries and sales leads
  • Using the company database accurately to direct enquiries appropriately
  • Upholding a professional, ethical standard in all interactions

About You

We are looking for someone with excellent administration and customer service skills who can thrive in a fast-paced, remote environment.

Essential skills & qualities:

  • Strong administration skills with exceptional attention to detail
  • Excellent written and verbal communication skills
  • High level of English proficiency and strong understanding of Australian culture
  • Computer literacy, including Microsoft Office (Word, Excel), with fast and accurate typing skills
  • Proactive, punctual, and reliable work ethic
  • Vibrant, approachable, and professional manner
  • Ability to work independently with strong self-discipline

  • Home office requirements:

  • Quiet and distraction-free workspace

  • Dual-screen computer setup
  • Reliable high-speed internet connection
  • Backup power supply (UPS or generator) (recommended)

Desirable:

  • Previous experience in customer service, administration, or sales support
  • Experience working with international teams

What's in it for You?
  • The opportunity to be part of a well-established, supportive, and growing Australian business
  • A role with variety and progression, where your responsibilities can expand over time
  • A chance to contribute directly to client satisfaction and business growth
  • Work-from-home flexibility with a role designed for remote success
  • Join a company with strong values of integrity, respect, and professional excellence

About Real Property Matters

Established in 2007, Real Property Matters has grown from a two-person operation to a trusted national firm. Our core business is providing Tax Depreciation Schedules to property investors, and we pride ourselves on ensuring clients and partners are always better off through our working relationship.

We are on a journey of constant improvement and growth, and we invite you to join us.

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