Customer Service Officer

1 week ago

Manila, National Capital Region, Philippines Work Life Safety Systems Full time ₱900,000 - ₱1,200,000 per year

Job Requirements:


• Fluent in English, with Australian accent

• At least 2 years experience working with Australian clients

• Proficient in Microsoft 365 (Word, Excel, PowerPoint), Google Suite, and other software of the same kind

• Excellent verbal and written communication skills

• Experience in remote and virtual team

• Strong organizational and planning skills

• Ability to maintain the highest level of confidentiality, data driven, result oriented

• Well-organized, proactive, and attentive to details

Job Summary:

The Customer Service Officer provides a crucial support to the Business Manager in terms of Client Relationship Management.

Duties and responsibilities:


• Serve as the first point of contact for clients

• Liaise with clients based in Australia to schedule meetings and work-related activities in relation to our signed contracts with them

• Answer phone calls (potential and existing clients)

• Promote our products and services to potential and existing clients

• Conduct onboarding of our new clients to our Software-as-a-Service (SaaS) offering

• Perform tasks in relation to project deliverables for assigned clients, including preparation of manuals and other documents for submission to client

You are committed to be:

Full-time, Work from Home

6:00 AM – 2:30 PM Shift, Monday-Friday

Ensures excellent and stable internet connection with a minimum standard of 40 mbps download / 20 mbps upload.

This opportunity is NOT FOR YOU IF you DID NOT MEET the above-mentioned JOB REQUIREMENTS

BUT, if you believe you are the TEAM SUPERSTAR we are looking for please send us the 2 following things:

** link of your updated resume (both in MS Word and PDF formats) and MAKE YOUR PITCH in your resume headline

** link to your two-minute video, showing/ demostrating to us the step-by-step process how to create a email OR a step by step process of something you are passionate about

****YOUR LINK IN YOUR VIDEO MUST BE INCLUDED IN YOUR COVER LETTER*****

*** YOU WILL ONLY BE CONTACTED IF YOU HAVE MEET THE ABOVE REQUIREMENTS & SENT YOUR RESUME AND VIDEO

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