Technical Support Engineer, ECE

1 week ago

Davao City, Davao, Philippines Radtelcom Technologies Corporation Full time

About the role

As a Technical Support Engineer, ECE, you will play a crucial role within Radtelcom Technologies Corporation, a leading provider of cutting-edge telecommunications solutions. In this full-time position based in Davao City, Davao del Sur, you will be responsible for providing technical support and troubleshooting expertise to our valued customers, ensuring the seamless operation of our electrical and electronic engineering products and services.

What you'll be doing

  • Providing expert technical support and guidance to customers, addressing their queries and resolving any issues they may encounter with our electrical and electronic engineering solutions
  • Conducting thorough analysis of customer problems and implementing effective troubleshooting strategies to identify and rectify the root causes
  • Documenting and maintaining detailed records of all customer interactions and resolutions for future reference and continuous process improvement
  • Collaborating with the engineering and product development teams to provide feedback and insights that contribute to the enhancement of our products and services
  • Participating in the development and delivery of training programs to educate customers on the proper usage and maintenance of our electrical and electronic engineering solutions
  • Staying up-to-date with the latest industry trends, technologies, and best practices to ensure the provision of cutting-edge support to our customers

What we're looking for

  • A bachelor's degree in Electrical or Electronic Engineering, or a related field
  • Minimum of 3 years of experience in a technical support or customer service role within the electrical and electronic engineering industry
  • Strong problem-solving and analytical skills, with the ability to quickly identify and address complex technical issues
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical customers
  • Proficient in the use of diagnostic tools and software relevant to the electrical and electronic engineering industry
  • A passion for staying up-to-date with the latest industry trends and technologies
  • Demonstrated ability to work collaboratively in a team environment and contribute to the continuous improvement of processes and procedures

What we offer

  • Competitive salary and performance-based bonuses
  • Comprehensive health and wellness benefits, including medical, dental, and vision insurance
  • Generous paid time off and holiday leave
  • Opportunities for professional development and career advancement
  • A dynamic and supportive work environment that fosters innovation and teamwork

About us

Radtelcom Technologies Corporation is a pioneering leader in the telecommunications industry, driven by a passion for innovation and a commitment to delivering cutting-edge solutions that empower our customers. With a rich history spanning over two decades, we have established a strong reputation for excellence, reliability, and exceptional customer service. Our team of dedicated professionals is the driving force behind our ongoing success, and we are always seeking talented individuals who share our vision and are ready to contribute to our growth.

Apply now for this exciting opportunity to join the Radtelcom Technologies Corporation team as a Technical Support Engineer, ECE.

  • Technical Officer

    6 days ago

    Davao City, Davao, Philippines Stratos Security System, Inc. Full time

    An ECE Technical Officer is responsible for the maintenance, troubleshooting, and repair of electronic and communication systems, often includes tasks like installation, configuration, performance monitoring, and ensuring compliance with relevant technical standards and safety regulations. S/he also acts as a technical expert for all aspects of electronic...

  • Technical Support

    1 day ago

    Davao City, Davao, Philippines Arbeit Consultancy, Inc. Full time

    Key ResponsibilitiesTechnical Support & TroubleshootingProvide first- and second-level technical support for telecom network systems and equipmentTroubleshoot and resolve technical issues related to RAN, transmission, power, or network systemsPerform Remote Hardware Support (RHS) activities, including remote diagnostics, basic configuration checks, and issue...

  • Technical Support

    1 week ago

    Davao City, Davao, Philippines SixEleven Full time

    Job Description:Issues Related to the Signamic LED DisplayTechnical Troubleshooting:Guide clients through the Signamic Mobile App setup processDiagnose and resolve common connectivity issuesGeneral Customer Support: Handle a variety of non-technical inquiries, including questions about shipping, billing, and order statusProcess Management: Accurately log,...

  • Technical Support Representative

    1 week ago

    Davao City, Davao, Philippines FPS Innovation Labs Full time

    Career OpportunitiesThriving at FPSExplore Our LocationsEmployee Log in Candidate Log in to ConnectMailOperationsDavao, PhilippinesTechnical Support RepresentativeJoin us as a Technical Support Rep Use your tech skills to resolve issues, educate customers, and ensure first-call resolutions. Thrive in a role that values expertise and empathyAbout UsFull...

  • Head of Setup and Operations

    1 week ago

    Davao City, Davao, Philippines VGreen Full time

    JOB SUMMARY:Head of Setup & Operations is responsible for overseeing the daily operations of a charging network, ensuring reliability, efficiency, and a positive customer experienceJOB RESPONSIBILITIES:Manage the handover and operational setup of EV charging stations with our partners.Train and support partners to ensure smooth day-to-day operations.Perform...

  • Technical Support Representative

    2 weeks ago

    Davao City, Davao, Philippines AspiraGlobal Full time

    Important: To proceed to the next stage of the application process, all candidates must complete the form below. Applications without a completed form will not be considered.We appreciate your cooperation — this step ensures a smooth and fair review of your application.Overview:We are seeking Technical Support Representatives to assist customers with...

  • Technical Support Representative

    5 days ago

    Davao City, Davao, Philippines Depothelp Full time

    We're Hiring: Technical Support Representative (E-commerce)Permanent Work From HomeSalary: USD 400–600 per month + multidimensional performance incentives and bonusesWe are looking for aTechnical Support Representativewithe-commerce experience/knowledgeto join our growing team.Want to apply?All interested candidates must fill out this...

  • Technical Support Specialist

    2 weeks ago

    Davao City, Davao, Philippines Depothelp Full time

    We're Hiring:We are looking for a Technical Support professional with at least 1 year of BPO experience and an e‑commerce background or knowledge to join our teamHow to Apply:Interested applicants must fill out this form:Position: Technical Support Specialist / Ecommerce Customer SupportWork Setup: Permanent Work From HomeSalary: USD 400–600 basic pay...

  • Technical Support Representative

    1 day ago

    Davao City, Davao, Philippines 8 Ventures Network Pte Ltd Full time

    We're looking for enthusiastic, open-minded individuals with customer support experience. Having experience in supporting customer through emails, phone calls to troubleshoot and resolve issue will be an advantage. This is a full-time, on-site position based at our office in Davao City PH. Remote work is not available, so please apply only if you are open...

  • Technical Recruiter

    6 days ago

    Davao City, Davao, Philippines Six Eleven Global Services and Solutions, Inc. Full time

    Job Summary:We are looking for an experienced and results-driven Technical Recruiter to join our team. In this role, you will be responsible for sourcing, screening, and recruiting top talent for a range of IT, tech, and engineering roles. You will play a pivotal role in building a strong and skilled workforce, ensuring the company attracts the best...