Senior Associate, Retail Training

About us

Love, Bonito is Southeast Asia's leading womenswear brand, built with a mission to empower women to find confidence through style. Incorporated in 2010 in Singapore, we've since grown from a humble online startup into a multi-channel business with over 20 stores and counting across Asia and a thriving online presence.

For the next decade, we are looking to expand through new categories, markets, wholesale partnerships, and brand acquisitions. We are evolving into a next-generation regional consumer group — one that blends heart with performance, and creativity with technology.

At our core, we're a team of builders, dreamers, and doers who believe culture is more than words on a wall — it's how we show up every day. We move fast, stay curious, and take bold bets on ideas and people we believe in. Here, you'll find a community that challenges you to grow, trusts you to lead, and celebrates you for being you. Together, we're shaping the future of Asian brands — from right here in Southeast Asia, to the world. 

Why join us?

At Love, Bonito, you'll do more than just a job — you'll help build a movement. We're creating an organization that's lean, bold, and full of heart — where every person has the space to make an impact. Here's what you can expect:

• Purpose with performance: We're building a world-class Asian brand that competes globally. We hold ourselves to high standards and operate with purpose, integrity, grit and excellence. Join us if you take customer service excellence seriously and are passionate about creating real impact
• Growth that's real: We are known to be incredibly dynamic and fast-paced. You'll be expected to learn fast, stretch beyond your comfort zone, and work alongside people who challenge and support you in equal measure. Don't join us if you're looking for a comfortable, fully structured setup, but do join us if you're excited to build, shape, and make an impact together
• Culture at our core: If you're looking for a no-corporate-BS environment, you'll fit right in. We lead with empathy, celebrate individuality, and believe that great work comes from trust, not titles. We believe in teamwork and effective collaboration - because when we run together, we go further. If this speaks to your values, come join us and be part of #TeamLB

Join us as we redefine what it means to build an enduring global consumer group.

The role

We are looking for an experienced educator who will be in-charge of providing top-notch training and education for our Love, Bonito retail team in the Philippines. Reporting to the Retail Area Manager (Philippines), the ideal candidate should be a great communicator with excellent public speaking skills, and a deep knowledge of the various aspects within the retail field. You will spread the #LBexperience by training our team to deliver genuine, sincere and authentic service. You will also play an important role in curating the LB retail store experience, and build brand reputation in line with the company goals.

You should have / be 

• A passion and genuine love for people; with strong communication skills and an outgoing personality who enjoys interacting and connecting with people to build trusting relationships with customers and all internal stakeholders
• Passionate about training, coaching and mentoring across the entire retail organisation
• Extreme ownership and a performance-driven mindset to meet sales goals
• The ability to storytell and build the Love, Bonito Retail brand and reputation
• A Love, Bonito ambassador who believes in and embodies our culture and core values
• A self-starter, proactive and able to adopt hands-on approach. Get it done right and fast

Main responsibilities

Training Execution

• Conduct Onboarding Orientation training so that the retail new hires are aligned on basic store operations, policies and SOPs
• Conduct core training sessions for the retail organisation using various training methods to engage the retail team, including hands-on and interactive activities
• Execute the Train-the-Trainers program to train retail store leaders to train their teams in all store operations SOPs 

Analysis and Reporting

• Evaluate individual performances and provide feedback on employees, both positive and constructive post-training
• Prepare monthly post-training reports to analyse the effectiveness of training programs within the month
• Collaborate the Retail Area Manager (Philippines) and Global Retail Trainer to identify gaps from customer feedback and staff complaints; and determine further training needs and programs

Administrative

• Oversee the training curriculum in the Philippines market by building an effective training calendar
• Maintain and update the training tracker to ensure completion of training for retail team within targeted timeframes
• Maintain an accurate database of training materials by determining what changes need to be made and keep the materials relevant and updated (and aid in market localisation, if necessary)

Others

• Attend to all issues that arise from staff or customers (complaints, grievances)
• Oversee and manage training costs against budgets

Qualifications & Experience

• Minimum Bachelor's degree or equivalent is preferred.
• Minimum 3 years of experience in the retail industry, preferably in fashion/female consumer sector - both front and back of house
• 1 year of experience in managing a retail team(s) would be advantageous 
• Strong communication, presentation and public speaking skills, able to motivate and lead the retail team
• Prior experience in preparing curating brand new training material and delivering conducting trainings is a must.
• Strong ability to get buy in and engage your audience

1. Flexible Work Arrangement

• Work from anywhere*
• Hybrid work and adjustable hours - as long as present during our core working hours

2. Staff Wellness

• Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement)

3. #TeamLB perks

• Generous staff discount off LB products
• Corporate partnerships with a variety of companies
• Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements
• Internal Referral programme