Retail Manager

2 days ago

Manila, National Capital Region, Philippines K and Company Full time ₱1,200,000 - ₱2,500,000 per year

Job Summary

We are seeking a dynamic and experienced Retail Manager to lead our luxury women's apparel store. The idea candidate has a passion for fashion, strong leadership skills, and a deep understanding of delivering exceptional customer service in a high-end retail environment. You will be responsible for overseeing daily operations, driving sales, managing staff, and ensuring the store reflects the brand's prestigious image.

JOB DESCRIPTION

Sales & Business Strategy

  • Develop and implement effective sales strategies for both offline (physical stores) and online (e-commerce/website) platforms.
  • Monitor and analyze sales performance, KPIs, and customer trends to optimize revenue opportunities.
  • Create promotional campaigns and seasonal strategies that drive traffic, conversion, and brand visibility.
  • Collaborate with marketing and digital teams to align store promotions with online initiatives.

Visual Merchandising & Brand Presentation

  • Ensure all retail locations uphold brand guidelines and deliver a consistent, premium visual identity.
  • Plan and execute seasonal store layouts, window displays, and in-store experiences that attract and engage customers.
  • Regularly assess store presentation, ensuring it reflects the brand's values and enhances the shopping experience.

Team Leadership & Training

  • Recruit, train, and manage sales associates to embody company values and deliver exceptional customer service.
  • Provide ongoing coaching, product knowledge sessions, and performance feedback to ensure sales targets and service standards are met.
  • Foster a positive, collaborative, and high-performance team culture.

Operations & Customer Experience

  • Oversee daily store operations, including inventory management, cash handling, and adherence to company policies.
  • Ensure customer issues and feedback are addressed promptly and effectively.
  • Implement best practices for stock replenishment, product rotation, and shrinkage control.
  • Coordinate with logistics and warehouse teams for timely product deliveries and order fulfillment.

Reporting & Business Growth

  • Prepare regular sales and operations reports for management, with actionable insights and recommendations.
  • Identify opportunities for growth in both physical and digital retail spaces.
  • Keep abreast of industry trends, competitor activities, and evolving customer behaviors.

Preferred:

  • Bachelor's degree in Business, Marketing, Fashion Merchandising, or related field.
  • Knowledge of the local luxury market and customer demographics.
  • Excellent communication skills and a team-focused attitude.
  • Attention to detail and willingness to take initiative.
  • Proven ability to build and maintain client relationships through clientele practice.

Benefits

  • Competitive base salary with commission-based incentives
  • Exclusive employee discounts on all merchandise upon regularization
  • Opportunities for career advancement within the luxury retail sector
  • Ongoing training and development in luxury fashion, clientele, and styling
  • Supportive working environment

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