Senior Team Lead

2 days ago

Eastwood Quezon City PH Intelassist Full time ₱600,000 - ₱720,000 per year

Employment Type: Full-Time Employment
Work Setup: Hybrid (3x A Week Onsite)
Work Schedule: Night Shift (Following U.S. Time Zone)
Location: Eastwood, Libis, Quezon City
Salary Package: 50,000 to 60,000 PHP/Monthly

Duties and Responsibilities:

  • Manages day to day operations and execution of all the projects
  • Development and supervision of project staff and processes, fostering a high-performance team
  • Ensures accurate and timely communication of client and account issues to Operations
  • Responsible for quality control and checking of Staff's outputs under his supervision
  • Keeps track of team members' performance and attendance
  • Check, review and compile Start of Day and End of Day reports by all team members
  • Check, review and compile Weekly and Monthly Timesheets of all team members and coordinate it with Accounting
  • Create regular coaching, feedback session per team member
  • Regularly evaluate team members' performance
  • Reports daily to the Senior Operations Manager and US Based Business Partners for Client and account concerns
  • Directly Coordinate with the Clients regarding staff relations and performance
  • Responsible for Onboarding and Orientation of new hires.
  • Coordinate with the Talent Acquisition team regarding Staffing

Job Requirements:

  • Bachelor's degree in any related field.
  • Minimum of 5 years of leadership in BPO.
  • Experience in handling multiple LOBs/Accounts is required.
  • Experience in managing around 50 to 60 FTEs.
  • Amenable to work in Eastwood, Libis Quezon City.
  • Requires to be 100% Onsite during Onboarding.

Required Skills and Competencies:

  • Fluent in English, articulate, and confident. Able to lead remotely and align with our fast-paced team.
  • Proactive problem-solver who can recommend process improvements and think beyond the task at hand.
  • Can troubleshoot Software and Project issues

What benefits await you by joining Intelassist?

  • Global career advancement and networking opportunities.
  • Access to both virtual and on-site intensive courses for career and personal development enhancement.
  • Monetary rewards for successful referrals that are hired.
  • Guaranteed weekends off and a total of 20 paid leave days upon regularization.
  • Collaborative work environment
  • Eligibility for Health Maintenance Organization (HMO) coverage starting from the first month of employment, with coverage of up to 100,000 PHP per illness.

WHY INTELASSIST?
We grow together. We value your effort. We aim to empower you.

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