Senior Team Lead

4 days ago

Eastwood Metro Manila, Philippines INTELASSIST INC. Full time ₱1,500,000 - ₱2,500,000 per year

Work Set-up: 3 days onsite and 2 days wfh/remote every week.

Shift: Graveyard/Nightshift

Duties and Responsibilities:

  • Manages day to day operations and execution of all the projects
  • Development and supervision of project staff and processes, fostering a high-performance team
  • Ensures accurate and timely communication of client and account issues to Operations
  • Responsible for quality control and checking of Staff's outputs under his supervision
  • Keeps track of team members' performance and attendance
  • Check, review and compile Start of Day and End of Day reports by all team members
  • Check, review and compile Weekly and Monthly Timesheets of all team members and coordinate it with Accounting
  • Create regular coaching, feedback session per team member
  • Regularly evaluate team members' performance
  • Reports daily to the Senior Operations Manager and US Based Business Partners for Client and account concerns
  • Directly Coordinate with the Clients regarding staff relations and performance
  • Responsible for Onboarding and Orientation of new hires.
  • Responsible for Technical Interviews for staff hiring
  • Coordinate with the Recruitment team regarding Staffing

Job Requirements:

  • Bachelor's degree in any related field.
  • Minimum of 7 years of leadership in BPO.
  • Fluent in English, articulate, and confident. Able to lead remotely and align with our fast-paced team.
  • Proactive problem-solver who can recommend process improvements and think beyond the task at hand.
  • Can troubleshoot Software and Project issues

About Intelassist

Established in 2007, Intelassist is a remote staffing organization that originated from a collaboration between US-based industry professionals and an experienced operational team in Manila, Philippines. Our US team brings over 20 years of experience in engineering, manufacturing, IT, finance, and high-level operations, while our Manila-based team offers over 15 years of experience in delivering exceptional support to global enterprises.

Our coast-to-coast US offices, in collaboration with our dedicated employees in the Philippines, enable us to deliver results to clients in various markets and for a wide range of roles. With over 15 years of experience in the BPO industry, Intelassist places a strong emphasis on organizational resilience and social stewardship to foster lasting, meaningful partnerships within our team and with our clients.

At the core of our business lie our people. Our ability to recruit, train, and, most importantly, retain exceptional team members is not only what enables Intelassist to attract the region's finest talent but also what bestows stability upon our clients through reduced turnover and tangible outcomes.

With a workforce of slightly over 1,000 employees, we strike a balance – substantial enough to possess profound insight into the Business Process Outsourcing (BPO) industry, yet intimate enough to maintain the family-like, high-energy work atmosphere that our candidates seek.

At Intelassist, we specialize in sourcing, training, and retaining top-tier talent, each exclusively dedicated to meeting our clients' unique needs. Our proven track record and local presence ensure that Intelassist clients enjoy increased productivity, reduced staff turnover, and significant cost savings

WHY INTELASSIST?We grow together. We value your effort. We aim to empower you.

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