BPO SPE Voice

2 days ago

Taguig, National Capital Region, Philippines Cognizant Technology Solutions Full time ₱900,000 - ₱1,200,000 per year

Job summary

The BPO SPE Voice role requires a professional with 3 to 5 years of experience in handling voice processes. The candidate will work in a hybrid model with rotational shifts ensuring seamless communication and support. Proficiency in MS Office and English language skills are essential for effective performance. The role does not require travel allowing the candidate to focus on delivering exceptional service.

Responsibilities

  • Manage inbound and outbound calls in a timely manner ensuring customer satisfaction and resolution of queries.
  • Utilize MS Office tools to document and track customer interactions and feedback effectively.
  • Collaborate with team members to enhance service delivery and achieve departmental goals.
  • Provide accurate information and solutions to customers maintaining a high level of professionalism.
  • Adapt to rotational shifts demonstrating flexibility and commitment to meeting business needs.
  • Analyze customer needs and provide tailored solutions to enhance their experience.
  • Maintain a thorough understanding of company products and services to assist customers effectively.
  • Implement feedback from supervisors to improve personal performance and service quality.
  • Engage in continuous learning to stay updated with industry trends and best practices.
  • Contribute to team meetings and share insights to improve overall service delivery.
  • Ensure compliance with company policies and procedures in all customer interactions.
  • Support the development of process improvements to enhance efficiency and customer satisfaction.
  • Strive to exceed performance targets and contribute to the companys success.

Qualifications

  • Demonstrate proficiency in MS Office applications to manage and document customer interactions effectively.
  • Exhibit strong communication skills in English both written and spoken to interact with customers and team members.
  • Possess a minimum of 3 years of experience in a voice-based BPO environment showcasing expertise in customer service.
  • Display the ability to work in a hybrid model balancing remote and in-office responsibilities.
  • Show adaptability to rotational shifts ensuring availability to meet business demands.
  • Highlight problem-solving skills to address customer issues promptly and efficiently.

Certifications Required

Certification in MS Office or equivalent proficiency certification.

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