Finance Operations Team Lead

Qualification:

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• 4–6 years of experience in Accounts Receivable, Finance Operations, or Contract Management.
• At least 2 years of experience in a supervisory, team lead, or people management role.
• Strong knowledge of SAP (FI/AR modules), contract review processes, and interest/late fee calculations.
• Proven ability to manage high-volume, repetitive tasks with accuracy and attention to detail.
• Excellent leadership, coaching, and team management skills.
• Strong communication and stakeholder management abilities (internal teams, external customers).
• Proficient in MS Excel (advanced formulas, reporting, data analysis).
• Results-driven, process-oriented, and capable of working under pressure to meet strict deadlines.
• Willing to work on a graveyard shift
• 3 months contract Extendable up to 12 months based on performance

Job Description - Finance Operations Team Leader - SAP

Acts as the single point of contact for the client and internal management.

• Owns overall delivery of the project.
• Consolidates and monitors KPIs and SLAs for the whole team.
• Leads weekly meetings with the client.
• Manages escalations.
• Provides coaching to Team Leads and acts as decision-maker for operational changes.
• Directly manage 8–10 Operations Associates each.
• Conduct daily huddles and assign tasks.

• Perform quality checks on associates' work:

• Audit samples daily.

• Document errors and trends.
• Provide feedback and coaching to team members.
• Ensure SLA compliance (e.g., late fee notices sent on time).
• Track individual productivity and report to the Senior Team Lead.

Project Late Fee- with the goal of establishing a process for reviewing contracts, identifying, calculating, and charging interest fees, and reporting on interest surcharge benefits with a target of customers per quarter.

Deliverables, KPI & SLA:

• Contract Review and Customer Selection
• Status Tracking with Sending of Notifications
• Interest Fee Calculation
• Late Fee Payment Notifications

The parties shall follow the processes indicated in this contract. The processes listed are subject to amendment (s) during this period based on business needs.

High Level Process Overview:

The Supplier Personnel will perform the following Services:

1. Review the tracker of assigned accounts.
2. Check the accounts' outstanding AR.
3. Complete the required fields in the Contract Review Template.
4. Review contracts for open invoices and applicable LOBs.
5. Prepare a summary of late charges.
6. Assess selected accounts (Pilots and Recommendations).

Deliverables: Completed Contract Review Template (Refer to Section 2 for KPIs and SLAs)

1. Request internal and external notice recipients.

Deliverables: Completed Project Late Fee Contacts (Refer to Section 2 for KPIs and SLAs)

1. Monitor the account status.
2. Create and send the internal notification based on the selection criteria and planned timeline.

Deliverables: Internal Notification Recorded in Project Late Fee Tracker (Refer to Section 2 for KPIs and SLAs)

1. Create and send the external notification as outlined in the process guidelines.

Deliverables: Late Fee Payment in the Project Late Fee Tracker. (Refer to Section 2 for KPIs and SLAs)

1. Check for Dispute Cases, Promises to Pay, and Payment Clearings.

Deliverables: Late Fee Updates in the Project Late Fee Tracker. (Refer to Section 2 for KPIs and SLAs)

1. If no progress is made within 7 days after the external notification, apply the interest charge in the system.

Deliverables: Interest Document Posted Online (Refer to Section2 for KPIs and SLAs)

1. If there is still no progress, send an additional external notice and apply the interest charge monthly (up to 2 additional occurrences, or as required).

Deliverables: Late Fee Payment Notice Sent, Updated Project Late Fee Tracker and Interest Document posting (system) (Refer to Section 4 for KPIs and SLAs)

1. Generate the late fee statement invoice.

Deliverables: Interest Document (Statement Invoice)

1. SAP to request for payment reversal, if applicable.
2. Generate the ZU64 Template for the manual late fee invoice.

Deliverables: Completed ZU64 Template (Refer to Section 2 for KPIs and SLAs)