Business Analyst – IT Project Management Office

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come makes an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start
Caring. Connecting. Growing together.

This position consults with internal customers to analyze, design, develop and maintain the technical application systems to support business needs. Responsible for translating business requirements into technical system specifications for teams within the Information Technology (IT) department. Consult with end users on how to effectively use functionality. Project management of small to medium projects and oversight of projects managed outside of the IT Project Management Office (PMO). May make recommendations to management on process improvement, new process tools and techniques or services. Provide on-going support to end users.

Primary Responsibilities

• Analysis and documentation
• Identify and define business, functional and interface requirements.
• Construct workflow charts and diagrams.
• Process complex service requests from the analysis and definition of customer requirements through intake, approvals, service delivery, implementation and fulfillment.
• Analyze and provide solutions or recommendations to resolve complex customer inquiries for functionality not working as implemented.
• Validate resource requirements, develop cost estimate models and gain sign-off from stakeholder. Work closely with stakeholder for requirements.
• Manage simple requirement conflicts and escalate complex requirement conflicts to senior level analysts.
• Communicate to internal IT providers of hardware, software and network requirements. Partner with senior analyst if negotiation is needed.
• Implement, modify, test, and administer business system applications under minimal supervision.
• Improve current systems by studying practices and designing modifications.
• Study and evaluate emerging technologies for potential company use.
• Customer management and support
• Prepare technical reports by collecting, analyzing, and summarizing information and trends.
• Implement, tests, and deploy solutions to business problems.
• Follow incident, change and release management processes.
• May be required to provide on-call support outside of regular business hours.
• Provide training for end-users and other analysts.
• Project management
• Under supervision, manage small to medium projects by developing project plans and monitoring performance.
• Actively participate on larger project teams utilizing project methodology tools.
• Prioritize initiatives based on business needs and requirements.
• Perform project readiness assessment and change management for new projects.
• Other duties as assigned.

What skills/attributes are a must have:

• 5+ years of business analyst experience
• 5+ years of experience in a health care environment
• Nice to have working knowledge on Miro/Visio.

Preferred Skills / experience:

• Professional in Business Analysis (PMI-PBA) or equivalent preferred within one year of hire

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So, when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care must go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.