Service Desk Engineer

3 hours ago

Manila, National Capital Region, Philippines Socium - Teams Done Differently Full time ₱40,000 - ₱80,000 per year

We are seeking a skilled
Service Desk Engineer
with strong experience supporting clients in a
Managed Service Provider (MSP) environment
. The role involves delivering technical support across
Office 365, Intune, Exchange, and SharePoint
, ensuring reliable IT services for multiple customers with diverse infrastructures.

Employment Type:
Contract (Open)

Schedule: Midshift (
Rotating)

Work Arrangement:
Remote

Key Responsibilities

  • Provide
    first- and second-line support
    for multiple client environments, resolving tickets efficiently in line with SLAs.
  • Administer and troubleshoot
    Office 365 services
    including Outlook, Teams, OneDrive, and SharePoint Online.
  • Manage
    Exchange Online
    mailboxes, distribution groups, and email flow across client organizations.
  • Configure and support
    Microsoft Intune
    for endpoint management, application deployment, and compliance policies.
  • Assist with
    user onboarding/offboarding
    , account provisioning, and access management across multiple tenants.
  • Document solutions and maintain a
    knowledge base
    to streamline support across the MSP team.
  • Collaborate with senior engineers to escalate complex issues and deliver long-term solutions.
  • Ensure adherence to
    security, compliance, and governance standards
    across client environments.
  • Build strong client relationships by providing proactive support and clear communication.

Required Skills & Qualifications

  • Hands-on experience in an
    MSP environment
    , supporting multiple clients simultaneously.
  • Strong knowledge of
    Office 365 administration
    (Exchange, SharePoint, Teams, OneDrive).
  • Proficiency with
    Microsoft Intune
    for mobile device and endpoint management.
  • Familiarity with
    Active Directory, Azure AD, and identity/access management
    .
  • Excellent troubleshooting, communication, and customer service skills.
  • Ability to work under pressure and manage priorities across multiple client requests.
  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).

  • L2 Service Desk Engineer

    6 hours ago

    Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time ₱30,000 - ₱60,000 per year

    Service Desk team members are the first representatives of company to help customers get back to work as quickly as possible after experiencing technical problems. They use the technical and human resources of the company to ensure that customers are safe and supported in their computing environment. They use the knowledge they gain to collaborate with team...

  • Service Desk Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines EIL Global Full time ₱450,000 - ₱900,000 per year

    Company DescriptionWe are Eil Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for Service desk engineer to...

  • Senior Service Desk Engineer 24/7

    3 hours ago

    Manila, National Capital Region, Philippines Zenzero Full time ₱1,200,000 - ₱2,400,000 per year

    The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on...

  • IT Service Desk

    4 hours ago

    Manila, National Capital Region, Philippines GodHeir Services Full time ₱360,000 - ₱540,000 per year

    JOB ROLE: IT SERVICE DESKYears of Related Experience: 2 to 4yearsBPO Experience :1 YearIndustry/ Domain experience : Retail, Hospitality, HealthcareSite Location : TaguigSALARY: P30K TO P45KEssential Responsibilities and Duties• Provides First and second-line investigation and diagnosis• Resolves and closes incidents/service requests as per Service desk...

  • Service Desk Manager

    6 hours ago

    Manila, National Capital Region, Philippines Nezda Global Full time ₱1,200,000 - ₱3,600,000 per year

    About the RoleYou'll oversee a large, multi-geo Service Desk organization with 200+ FTEs. You'll be responsible for delivery excellence, financial performance, client engagement, and continuous improvement across all service desk operations.Key ResponsibilitiesLead and manage Service Desk teams of 200+ FTE across multiple geographiesOversee daily, weekly,...

  • Service Desk Manager

    2 weeks ago

    Manila, National Capital Region, Philippines FMC Corporation Full time ₱600,000 - ₱1,800,000 per year

    FMC Corporation is a global leader in agricultural sciences, driven by our purpose: Innovation for Agriculture. Solutions for the Planet. We are passionate about the power of science to solve agriculture's biggest challenges. With one of the most productive and diversified pipelines in the industry, FMC is delivering cutting-edge and next-generation crop...

  • Service Desk Manager

    2 weeks ago

    Manila, National Capital Region, Philippines FMC Corporation Full time ₱60,000 - ₱120,000 per year

    FMC Corporation is a global leader in agricultural sciences, driven by our purpose: Innovation for Agriculture. Solutions for the Planet. We are passionate about the power of science to solve agriculture's biggest challenges. With one of the most productive and diversified pipelines in the industry, FMC is delivering cutting-edge and next-generation crop...

  • Service Desk Analyst

    1 week ago

    Manila, National Capital Region, Philippines Espire Infolabs Full time ₱30,000 - ₱60,000 per year

    Relevant experience in Service Desk Analyst with a strong customer interaction experienceGood troubleshooting skillsExposure to Active Directory, DNS, DHCP, and VPNWilling to work in a 24x7 environment and provide weekend coverage, if needed.Ability to multitask in a fast-paced environment.Excellent ability to learn and articulate technical concepts.Strong...

  • Service Desk Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines HedgeServ Full time ₱40,000 - ₱80,000 per year

    OverviewThe Service Desk Team Lead is a critical role in maintaining the HedgeServ global engineering and operations functions. This role includes the support, maintenance, and the coordination of resources in support of both the tech stack and the operations technologies that facilitate their management. The position will reflect a combination of technology...

  • Service Desk Analyst

    3 hours ago

    Manila, National Capital Region, Philippines Orro Group Full time ₱1,500,000 - ₱3,000,000 per year

    Location: ManilaWork covered business hours + rostered weekendsCompetitive base + benefitsThis isn't just another Service Desk role.At Orro, we're building something different; a connected, cloud-first, automation-driven environment that's secure, reliable, and built around great people. As a Service Desk Analyst (Level 2), you play a key role in delivering...