Service Desk Engineer

1 week ago

Manila, National Capital Region, Philippines Socium - Teams Done Differently Full time

We are seeking a skilled
Service Desk Engineer
with strong experience supporting clients in a
Managed Service Provider (MSP) environment
. The role involves delivering technical support across
Office 365, Intune, Exchange, and SharePoint
, ensuring reliable IT services for multiple customers with diverse infrastructures.

Employment Type:
Contract (Open)

Schedule: Midshift (
Rotating)

Work Arrangement:
Remote

Key Responsibilities

  • Provide
    first- and second-line support
    for multiple client environments, resolving tickets efficiently in line with SLAs.
  • Administer and troubleshoot
    Office 365 services
    including Outlook, Teams, OneDrive, and SharePoint Online.
  • Manage
    Exchange Online
    mailboxes, distribution groups, and email flow across client organizations.
  • Configure and support
    Microsoft Intune
    for endpoint management, application deployment, and compliance policies.
  • Assist with
    user onboarding/offboarding
    , account provisioning, and access management across multiple tenants.
  • Document solutions and maintain a
    knowledge base
    to streamline support across the MSP team.
  • Collaborate with senior engineers to escalate complex issues and deliver long-term solutions.
  • Ensure adherence to
    security, compliance, and governance standards
    across client environments.
  • Build strong client relationships by providing proactive support and clear communication.

Required Skills & Qualifications

  • Hands-on experience in an
    MSP environment
    , supporting multiple clients simultaneously.
  • Strong knowledge of
    Office 365 administration
    (Exchange, SharePoint, Teams, OneDrive).
  • Proficiency with
    Microsoft Intune
    for mobile device and endpoint management.
  • Familiarity with
    Active Directory, Azure AD, and identity/access management
    .
  • Excellent troubleshooting, communication, and customer service skills.
  • Ability to work under pressure and manage priorities across multiple client requests.
  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).

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