Claims Officer

3 days ago

Quezon City, National Capital Region, Philippines Intogreat Solutions Full time ₱40,000 - ₱60,000 per year

Purpose of the role:

Intogreat Solutions is seeking a proactive and detail-oriented Insurance Claims Officer to support our expanding General Insurance division. If you're a problem-solver with strong analytical skills and a passion for helping clients through challenging situations, this role could be your next step.

As an Insurance Claims Officer, you'll be a key player in managing the claims process from lodgement to resolution—ensuring every claim is handled efficiently, fairly, and with empathy. You'll work closely with clients, insurers, and internal teams to investigate, assess, and settle claims while keeping communication clear and timelines on track. Your expertise and commitment to service will ensure clients feel supported every step of the way, even in difficult circumstances.

Key Responsibilities:

Claims Processing


• Claims email inbox management – moving emails from an inbox into an archiving system, saving emails to electronic database, creating tasks, and adding claim file notes into the system.


• Complete monthly file review activities.


• Reconciliation of supplier invoices


• Creating invoice payments for authorization to assessors, repairers, and members


• Adjusting reserves on motor claims from incoming emails


• Uploading quotes and images to assessors' online portals.

Customer Service


• Maintain excellent staff relationships by providing prompt and efficient administrative support to the claims process and follow through with promises made.


• Action all tasks and queries in a timely manner with adherence to compliance requirements and procedures.

Requirements

What We're Looking For:


• At least 2 years of experience AU Motor Insurance Claims


• Has experience on facing or contacting to customer/client directly


• High English Communication and Written Skills

Benefits

Why IntoGREAT?

  • Competitive Compensation Package: An attractive salary and comprehensive benefits aligned with market standards.

  • Work-Life Balance Support: Paid time off, wellness programs, and initiatives designed to enhance employees' work-life balance and personal productivity.

  • Career Growth and Development: Opportunities for training and development to help employees advance their skills and grow within the company.

  • Supportive Leadership: A collaborative environment with leaders who provide guidance, mentorship, and recognition to empower employees in their roles

Ready to Shape the Future?

Step into a role where your skills will fuel growth, inspire change, and create a lasting impact. We're eager to see how you can make a difference with us

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