Customer Service for Social Media Account

2 weeks ago


Taguig, National Capital Region, Philippines TORCH Solutions Full time $104,000 - $130,878 per year

We areseeking a talented Customer Service Representative to join our growing team in Taguig City, Metro Manila. As a Customer Service for Social Media Account (Non-Voice) Representative, you will be responsible for providing exceptional customer service and support to our clients through various social media channels. This is a full-time position, offering the opportunity to work for a dynamic and innovative company at the forefront of the customer service industry.

What you'll be doing

  • Respond to customer inquiries, complaints, and requests through social media platforms such as Facebook, Twitter, and Instagram
  • Provide accurate and timely information to customers, resolving their issues in a professional and empathetic manner
  • Collaborate with internal teams to ensure a seamless customer experience
  • Contribute to the continuous improvement of our social media customer service processes
  • Maintain a positive and proactive attitude in all customer interactions
  • Adhere to company policies, procedures, and best practices

What we're looking for

  • Excellent communication and interpersonal skills, with the ability to engage with customers through written and digital channels
  • At least HS/SHS Graduate or ALS Graduate + 1 year Customer Facing Experience
  • Strong problem-solving and critical thinking skills, with the ability to provide effective solutions to customer concerns
  • Ability to work effectively in a fast-paced, dynamic environment and adapt to changing priorities
  • Strong attention to detail and a commitment to providing high-quality customer service
  • Willing to work onsite at BGC Taguig

Apply now to become our next Customer Service for Social Media Account (Non-Voice) Representative



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