Conflicts Management Supervisor

2 weeks ago

Taguig, National Capital Region, Philippines PositiveLinks Asia Full time ₱1,200,000 - ₱2,400,000 per year

Summary

The Conflict Management Supervisor will support the Conflicts Management team by handling technical queries, managing service delivery, and ensuring requests are processed efficiently. They will oversee the request queue, maintain service standards, and help build a strong, collaborative team environment.

Key Responsibilities:

  • Respond to technical questions about potential conflicts of interest in new business.
  • Monitor and manage the Conflicts Request queue to meet service level agreements (SLAs).
  • Ensure tasks are completed on time with high-quality service.
  • Support team leadership and collaborate with global team leads.
  • Coordinate with managers and teams across global offices (Manila, Belfast, Buenos Aires).
  • Lead team meetings and support learning and development initiatives.
  • Promote team morale and contribute to strategic planning.
  • Handle HR tasks like leave approvals, performance tracking, and evaluations.

Skills & Experience:

  • Bachelor's degree required.
  • Experience in conflict management within legal or professional services is preferred.
  • Prior supervisory experience in a global setting.
  • Strong understanding of SLAs and performance metrics.
  • Excellent problem-solving, time management, and organizational skills.
  • Ability to lead a productive team while maintaining professionalism and fairness.

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