
SaaS Product Analyst
2 weeks ago
Job Summary:
This is not a general data analyst or research-focused role. We are looking for someone with experience analyzing digital product usage, defining key metrics (e.g., DAU/WAU, retention, engagement), supporting A/B testing, and working with tools like Pendo, Amplitude, or Segment. Your work will directly influence roadmap prioritization, feature adoption, and customer engagement. Ideal candidates will have experience working in a SaaS or B2B tech environment and are comfortable collaborating with product managers and engineers on live digital platforms.
Key Responsibilities
Product Insights & Analytics
Analyze user behavior across the product to uncover patterns, friction points, and opportunities.
Define, track, and report on key product metrics (e.g., activation, retention, engagement).
Perform deep-dive analyses on new feature adoption, A/B test results, and product experiments.
Data Modeling & Instrumentation
Partner with engineers and product managers to define and validate tracking requirements (e.g., event naming, tagging plans).
Ensure accurate data collection through tools like Segment, Pendo, Amplitude, Mixpanel, or GA.
Monitor data quality and work with teams to resolve inconsistencies.
Stakeholder Collaboration
Translate business questions into structured analyses and communicate findings clearly.
Create dashboards and self-serve tools to enable data access across teams.
Work closely with product teams to embed insights into roadmap and feature decisions.
Strategic Decision Support
Support product strategy with market benchmarking, customer segmentation, and cohort analyses.
Help prioritize product opportunities based on quantitative impact and user need.
Qualifications
Required:
2+ years in a product analytics, business intelligence, or similar data role.
Proficiency in SQL, Python, Javascript, and experience with analytics tools (e.g., Looker, Tableau, Pendo, Amplitude).
Understanding of user lifecycle metrics and product analytics concepts.
Strong communication skills — able to clearly explain complex findings to non-technical audiences.
Preferred:
- Hands-on experience with product analytics tools such as Pendo, Amplitude, Mixpanel, or Segment is strongly preferred
Experience in SaaS or B2B product environments.
Familiarity with A/B testing design and interpretation.
Exposure to event-based tracking tools (e.g., Segment, Snowplow, RudderStack).
Comfortable working in agile environments and partnering with cross-functional teams.
Please note this is a home based role working US hours
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