Google CCAI Customer Experience Transformation Leader
2 weeks ago
Are you passionate about transforming how organizations engage with their customers through
AI-powered experiences
?
We're looking for a
Google CCAI Customer Experience Transformation Manager
to design and deliver next-generation customer engagement solutions using
Dialogflow CX
,
Agent Assist
,
Insights CX
, and
.
In this role, you'll drive large-scale
contact center modernization programs
, blending strategy, technology, and innovation to help organizations achieve seamless, intelligent, and personalized customer experiences.
What You'll Do
- Lead
Google CCAI consulting and transformation projects
across industries. - Design end-to-end
customer experience (CX) solutions
using Dialogflow CX, Agent Assist, and - Define CX strategies, operating models, and AI adoption roadmaps.
- Conduct
design thinking and innovation workshops
to reimagine customer engagement journeys. - Collaborate with cross-functional and technical teams to deliver
CCaaS transformation initiatives
. - Contribute to pre-sales and solutioning efforts by shaping proposals and creating compelling CX transformation stories.
What You'll Bring
- 10+ years of experience in
CX consulting, contact center transformation, or digital customer platforms
. - Proven expertise in
Google CCAI
(Dialogflow CX, Agent Assist, Insights CX, or ). - Strong understanding of
CX and contact center architecture
and AI-driven automation. - Experience managing complex, global transformation projects.
- Excellent stakeholder management, and solution design skills.
- Good to have:
Familiarity with other
Conversational AI platforms
(Amazon Lex, IBM Watson, Microsoft PVA, etc.) or
CCaaS solutions
(Genesys, Amazon Connect, Avaya, Cisco, Sprinklr).
-
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