BPO - AI Solutions Architect (Hybrid Setup)
1 week ago
Every superhero team needs its own Tony Stark, and Unity Communications is looking for an AI Solutions Architect to act as its own human J.A.R.V.I.S. Like Ironmans own AI, you're not in charge of building the suit (or in this case, the
AI agents
), but you make sure
they
integrate with all the parts, work perfectly, and set customers up for success.
Youll help customers configure and optimize agentic tools that dont just work... They wow You'll be the genius behind the curtain making sure everything integrates seamlessly, runs smoothly, and looks just as sleek as it performs.
Ready to channel your inner J.A.R.V.I.S.? Apply today
How You Spend Your Eight Hours
- Help customers deploy their AI-powered voice and chat agents across various platforms
- Act as the POC for customers to ensure ongoing support and customer success
- Collaborate with engineers, project managers, and clients to map business workflows into AI agent decision trees
- Adjust agent responses, intent recognition, and NLP/NLU models to align with client goals
- Optimize AI agents with CRMs, ERPs, APIs, and other backend systems as needed
- Conduct QA cycles, troubleshoot issues, and optimize performance to reduce false positives or negatives
- Troubleshoot technical issues during go-live and ensure a smooth early-stage deployment
- Maintain clear records of agent configurations, flows, and system integrations
What You Must Possess
- Customer service experience
- At least two years of experience in technical implementation, technical support, or software engineering
- Hands-on experience with conversational AI platforms
- Familiarity with REST APIs, webhooks, and cloud platforms (AWS, GCP, or Azure)
- Solid understanding of NLP/NLU concepts and best practices
- Excellent problem-solving and communication skills
- Bachelor's degree in a technical field or equivalent experience
- Understanding of analytics data visualization tools
- Experience in agile environments or customer-facing technical roles (preferred but not required)
- Exposure to voice-based AI agents (Twilio, Vonage, or custom SIP integrations) (preferred but not required)
- Familiarity with CRM, contact center, or support automation systems (preferred but not required)
What You Shall Receive
- HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service
- VL/SL credits upon regularization
- Friendly and supportive work culture
- 13th-month pay and other Philippine-government-mandated benefits
- Non-taxable allowances
- Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more
What You Should Consider
- Full-time position
- Monday to Friday, night shift
- Hybrid work setup with on-site training
Why Join Our Company
You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
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