Document Verification Specialist

Keep Every Detail in Check, Power Every Global Deal

Join a team where accuracy drives success. Play a vital role in ensuring mortgage compliance and document integrity for global financial operations-all from the heart of Makati. Join an organization that values precision, growth, and work-life balance. This is your opportunity to make a meaningful impact in a role that sharpens your expertise while helping international clients keep every document secure, verified, and audit-ready.

Job Description

As a Document Verification Specialist, you'll handle the critical task of validating, processing, and managing mortgage-related documents. You'll ensure every record meets investor standards, coordinate with partners to resolve discrepancies, and maintain compliance across all post-closing documentation.

Job Overview

Employment type: Full-time

Shift: Night Shift, Weekends Off

Work setup: Onsite, Makati

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Minimum of 1 year of hands-on experience in mortgage document verification, post-closing, or trailing document management.
• Strong understanding of loan-level mortgage operations and investor document requirements.
• Proficiency in Microsoft Office Suite (Excel, Word, Teams).
• Experience with Encompass or other LOS platforms (preferred).
• Excellent verbal and written communication skills.
• High attention to detail and accuracy in handling data-driven tasks.
• Ability to prioritize workloads, manage multiple document pipelines, and meet strict deadlines.
• Strong customer service orientation and collaborative mindset.
• A self-starter with a strong work ethic and commitment to quality.

Your Daily Tasks

• Receive and process incoming trailing documents from various mail sources; prepare, scan, and upload them into the LOS system
• Verify document accuracy and identify the correct investor for each loan to determine routing and delivery
• Perform data entry in the LOS system to mark documents as received and record shipment dates
• Generate and review reports to identify aged or overdue trailing documents still outstanding with investors
• Follow up with Settlement Companies and Attorneys' Offices to obtain missing or delayed documents
• Obtain Certified True Copies of Mortgage/Deed of Trust or final Title Policy copies from County Recorder Offices or Settlement Agents when originals are lost or overdue
• Collaborate with Investors, internal departments, and external partners to correct documentation issues or defects, including re-recording if required.

About the Client

Our client is a leading international mortgage service provider committed to delivering end-to-end financial solutions with accuracy and reliability. They work closely with global investors and financial institutions, ensuring all documentation meets the highest compliance standards. Through technology and expertise, they simplify complex mortgage processes-empowering faster, more transparent lending experiences worldwide.

Why We Stand Out Among the Rest

Join Emapta, recognized as one of the Top 20 Dream Companies for Filipinos in 2024. With a 50/50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one. We're committed to growing talent and setting you up for success.

Be part of a team that showcases Filipino excellence to the world. With 20 offices across 11 countries and 1,000+ clients, you'll create real impact every day-whether you work from home or on-site. Our 100% virtual recruitment process makes it easy to get started.

At Emapta, you're not just joining a company-you're becoming part of a thriving community of 10,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make.

"We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire."

Tim Vorbach, CEO

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