
Technical Helpdesk Analyst
2 days ago
Position: Technical Helpdesk Analyst
Company Industry: BPO
Work Location: BGC Taguig
Work Schedule: Shifting Schedule (5 days a week)
Salary: Php 25,000-40,000 (Depending on experience)
Work Setup: Onsite
JOB REQUIREMENTS:
- At least 1-5 years of experience in Service Desk / Technical Support (Senior level requires 5 years BPO experience, including 3 years in Service Desk)
- Undergraduates are open to apply
- Strong knowledge in computer troubleshooting and technical support
- Can attend an on-site interview.
- Willing to work on-site in BGC
JOB RESPONSIBILITIES:
- Provide first-level technical support and resolve IT-related issues
- Troubleshoot hardware, software, and network concerns
- Log, track, and manage service requests in the system
- Escalate complex technical issues to higher-level support teams
- Deliver excellent customer service to internal and external clients
RECRUITMENT PROCESS (Onsite):
- HR Interview
- Technical Interview
- Hiring Manager Interview
- Job Offer
Job Types: Full-time, Permanent
Pay: Php20, Php40,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Employee discount
- Health insurance
- Life insurance
- Opportunities for promotion
- Promotion to permanent employee
Work Location: In person
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