Technical Helpdesk Analyst

4 days ago


Taguig, National Capital Region, Philippines J-K Network Manpower Services Full time ₱25,000 - ₱40,000 per year

Position: Technical Helpdesk Analyst

Company Industry: BPO

Work Location: BGC Taguig

Work Schedule: Shifting Schedule (5 days a week)

Salary: Php 25,000-40,000 (Depending on experience)

Work Setup: Onsite

JOB REQUIREMENTS:

  • At least 1-5 years of experience in Service Desk / Technical Support (Senior level requires 5 years BPO experience, including 3 years in Service Desk)
  • Undergraduates are open to apply
  • Strong knowledge in computer troubleshooting and technical support
  • Can attend an on-site interview.
  • Willing to work on-site in BGC

JOB RESPONSIBILITIES:

  • Provide first-level technical support and resolve IT-related issues
  • Troubleshoot hardware, software, and network concerns
  • Log, track, and manage service requests in the system
  • Escalate complex technical issues to higher-level support teams
  • Deliver excellent customer service to internal and external clients

RECRUITMENT PROCESS (Onsite):

  • HR Interview
  • Technical Interview
  • Hiring Manager Interview
  • Job Offer

Job Types: Full-time, Permanent

Pay: Php20, Php40,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Employee discount
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Work Location: In person


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