QA Specialist
7 hours ago
A well-established IT and Engineering firm with over 40 years of industry experience, delivering comprehensive end-to-end solutions across multiple sectors — including Finance and Healthcare.
POSITION: Customer Support Representative
Industry: BPO Company
Location: Clark, Pampanga
Postal Code: 2009
Salary Offer: Php35,000
Work Schedule: Shifting Schedule
Work Setup: Onsite
JOB RESPONSIBILITIES:
Monitor and evaluate customer interactions (calls, chats, or emails) to ensure compliance with quality standards and client expectations.
Conduct regular quality audits and document findings accurately.
Provide detailed feedback and coaching insights to agents and team leaders.
Prepare and analyze daily, weekly, and monthly quality reports to identify trends and opportunities for improvement.
Collaborate with Operations and Training teams to enhance agent performance and process efficiency.
Participate in calibration sessions to maintain scoring consistency and fairness.
Ensure full compliance with company policies, client guidelines, and industry regulations.
Recommend process or policy enhancements to improve customer experience and service quality.
JOB REQUIREMENTS:
Open to Undergraduates
At least 1 year of Quality Assurance experience in a BPO setting (required)
Experience handling FinTech accounts is an advantage
Willing to work onsite in Clark, Pampanga
Can start immediately
RECRUITMENT PROCESS:
Initial Interview (Online or Face-to-Face)
Final Interview
Job Offer
Job Type: Full-time
Pay: Php30, Php35,000.00 per month
Work Location: In person
-
QA Specialist
7 hours ago
Angeles P, Philippines Australian Outsource Desk Inc. Full time ₱2,000,000 - ₱2,500,000 per yearQuality Assurance SpecialistLocation: Plaza Victoria Building, Sto. Domingo, Angeles City (Office-Based)Employment Type: Full-TimeTarget Start Date: January 2026What You'll DoLead, mentor, and develop the Quality Assurance (QA) team—including scheduling, calibration, and performance reviewsDesign, implement, and uphold QA standards that align with both...
-
Quality Assurance
2 weeks ago
Angeles, Philippines MCI Full timeJoin to apply for the Quality Assurance (QA) Specialist role at MCI Job Overview MCI is a leading Business Process Outsourcing (BPO) company specializing in tailored solutions for diverse client needs. We are committed to excellence and innovation, establishing ourselves as a trusted industry partner. As a QA Specialist, your responsibilities include...
-
QA Specialist
3 weeks ago
Angeles, Philippines Compomax Technology Holding Limited Full timePerform thorough quality control assessments of software and systems. Identify, analyze, and document defects and issues effectively. Execute acceptance testing and ensure all quality standards are met. Collaborate with development teams to troubleshoot and resolve quality concerns. Utilize data analysis to drive continuous improvement in QA processes....
-
QA Specialist
9 hours ago
Porac P, Philippines RDF Feed,Livestocks and Foods Inc Full time ₱156,000 - ₱312,000 per yearQA SPECIALISTJob Description:Facilitate timely and proper conduct of independent appraisal of the effectiveness of food safety policies, procedures and standards of the company's resources and operationsEnsures proper product handling procedures are implemented from receiving of raw materials to dispatching of finished goods. Ensure that cold chain is...
-
Data Entry Specialist
6 hours ago
Angeles P, Philippines HHRG Services Inc. Full time ₱60,000 - ₱90,000 per yearJob Title: Home Health Data Entry Specialist (Assessment to Kinnser)Type: Entry-LevelDepartment: Intake / DocumentationReports To: Intake Team LeadJob Overview: The Home Health Data Entry Specialist is responsible for accurately entering information from clinicians' assessments into the Kinnser (WellSky) EMR system. This is an entry-level position that...
-
Programmatic AdTech Specialist | Remote
3 weeks ago
Angeles, Philippines Zig Zag Offshoring Full timeZigzag is looking for a Programmatic AdTech Specialist to join our team! About the Role As our go-anywhere AdTech Specialist, you’ll own the full lifecycle of the client's curated-audience campaigns—from decoding client briefs into live PMP deals to mastering every layer of the tech stack (tags, pixels, SSP/DSP integrations) and continually fine-tuning...
-
Operations Trainer
2 weeks ago
Angeles P, Philippines The BOSS System Full time ₱300,000 - ₱600,000 per yearKey Responsibilities:Conduct systems and process training across various accounts to ensure operational readiness.Train agents and new hires on tools, platforms, and workflows used in day-to-day operations.Coordinate with Operations, QA, and Training teams to identify skill or process gaps and deliver refresher or upskill sessions.Provide on-floor support,...
-
Quality Analyst Specialist
7 hours ago
Fort Bonifacio P, Philippines ThoughtFocus Full time ₱900,000 - ₱1,200,000 per year● Team Leadership and Development: Directly manage a hybrid team of 4-6 AdOps QA specialists and support contributors, monitoring performance, guiding daily execution, and prioritizing tasks to align with SLAs and business goals; conduct regular one-on-one coaching sessions and deliver structured training programs on advertising products, troubleshooting...
-
Sales Operations Specialist
8 hours ago
Angeles City, Central Luzon, Philippines OnSpot Full time ₱324,000 - ₱360,000 per yearFull-Time • Remote • PH-BasedOnSpotis expanding our Remote Operations team, and we're looking for aTeam Managerwho can lead high-performing Virtual Assistants across multiple client accounts. If you are an organized leader with strong coaching, QA, and client-handling skills—this role is for you.About the RoleThe Team Manageris responsible for ensuring...
-
Quality Assurance Assistant
8 hours ago
Caloocan City Central Post Office P, Philippines Frabelle Corporation - Johnsonville Full time ₱120,000 - ₱240,000 per yearDuties and Responsibilities1.Responsible for the QARS Inventory and ensure that stocks are well in placed2.Prepares products for monthly quality sensory evaluation3.Assist QA Specialist/QA Supervisors for the time-to-time concerns4.Responsible for the documents that are for signature such as memos, QARR and other documents5.Conducts in-process/packaging...