Administration Officer

Position Title:
Administration Office/Front Reception
Location: National Capital Private Hospital
Employment Type:
Part time Casual – Rotating Roster
About The Role
We are seeking a professional and friendly individual to provide high-quality administrative support at the front reception. This role involves managing patient bookings, registrations, health fund checks, estimations, patient information verification, admissions, and discharges. You will also prepare relevant documentation, collect patient payments, and enter data into the webPAS patient management system. Most importantly, you will greet patients with a calm and welcoming approach.

Key Responsibilities

• Monitor the flow of visitors in the hospital foyer, effectively directing foot traffic
• Ensure a streamlined and efficient patient admission and discharge process, including collection of out-of-pocket expenses (e.g. excess, co-payments, self-funded estimates)
• Deliver high-quality customer service to patients, doctors, staff, and internal/external stakeholders
• Answer the main hospital switchboard promptly and address queries from the public, visitors, suppliers, doctors, staff, and patients
• Contact health funds to verify patient coverage, financial status, and PEA conditions
• Process pre-admissions in a timely manner to meet daily KPIs, including unplanned admissions requested by the After-Hours Manager
• Maintain a clean and organized desk/work area and ensure confidential waste is disposed of appropriately
• Participate in WHS/Quality and Risk programs, accreditation activities, and departmental meetings
• Perform other duties as delegated by the Front Office Team Leader and Administration Manager

Selection Criteria

• Proven experience in administrative or clerical roles (healthcare experience desirable)
• Strong communication and interpersonal skills
• Knowledge of health fund contracts
• Ability to work in a fast-paced environment with attention to detail
• Proficiency in relevant systems (e.g. patient management software, MS Office)
• Commitment to confidentiality and patient-centred service

Why Healthscope?
When you join Healthscope, you become part of our Community of Care. Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia, our 42 sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.

• Flexibility to work across one or multiple hospitals across our network.
• Discounted health insurance (non-casuals only)
• Continuous professional development, education & support provided to encourage growth

We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us.

Come and be the difference in our patient's lives.
How To Apply
Please submit your CV and cover letter outlining your suitability for the role to Front Office Manager, Shilpa Naidu–

To Apply:
Please click on the 'Apply' button below to be taken to our online application form. Please include a cover letter and your CV along with the contact details of 2 professional referees.