Senior Staff Engineer, QM Customer Quality Management

2 hours ago

Calamba, Calabarzon, Philippines ams OSRAM Full time ₱3,000,000 - ₱6,000,000 per year

Senior Staff Engineer, QM Customer Quality ManagementCalamba, Calabarzon, Philippines – ams Asia IncWhat we expectResponsible for Customer Complaint Management, leading the 8D team. Performs failure analysis, structured problem solving, and 8D reporting.Ensures thorough implementation and effectiveness of corrective actions.Proven ability to Lead and/or be part of the Task Force team in solving FARs/customer issues – drives Root Cause Analysis, Initiates and drives the implementation of containment/corrective actionsCrisis Management – Lead crisis team for major customer excursions (FARs on high-volume products); Manage and align all activities for customer excursions including EFA, PFA, root cause analysis and definition of corrective actions; Communicate results and activities to customerResponsible for reliability assessment for suspect materials.Responsible for Quality Engineering of Process/Product Change Qualifications in course of PCNs. Develops Qualification Plan, plans and oversees execution, creates Qualification Reports.Provides Quality Engineering support and work with ams OSORAM internal organization to resolve quality issues at customer side and improve product quality in the fieldWho we are looking forDegree / Master Engineering in Electronics, Physics, Chemistry or Material SciencesExperience (>10years) in semiconductor manufacturing specifically in the field Quality, Reliability and/or Failure AnalysisKnowledge of AUT standards (e.g.AEC-Q100, AEC-Q102)Know-how of quality tools (FMEA's and 8D reporting, IATF16949, VDA6.3 and QS9000 Quality Standards)Excellent problem-solving SkillsStrong project management skillsExcellent English (spoken and written), good presentation and customer interface skillsHigh self-organizing skillsAbility to succeed in a fast-paced environment, stays cool and works efficiently under pressureWilling to work in international teamsams OSRAM is an Equal Employment Opportunity Employer. Diversity, equity and inclusion is strongly established in our corporate culture and we firmly believe it makes us more successful as a company. All qualified applications will receive consideration for employment regardless of ethnic, national or social origin, gender, gender identity, sexual orientation, color, religion, age, physical and mental abilities.ContactSoi Kim Kee will be happy to answer any questions you may have.For data protection reasons, we only accept applications submitted through our applicant portal. This allows you to view the status of your application in your profile at any time.Job detailsPosting date:2025/11/28Experience level:Experienced Professional (>8 Years)Type of contract:PermanentEmployment type:Full-timeWork Model:HybridBusiness unit:CMOS Sensors & ASICsOrganization:ams Asia IncJob field:QualityJob ID:22222

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