IT Helpdesk Analyst

2 days ago

Makati City, National Capital Region, Philippines Booth and Partners Full time $40,000 - $60,000 per year

Overview

Spirit Technology Solutions specializes in delivering business IT solutions, specifically designed to service a wide range of clientele, from small businesses to large corporate organizations. Spirit provides a broad range of technical services, across multiple technologies. The teams are skilled in engineering, optimization, and management of client infrastructure. We are a dynamic, growing organization and this is a great opportunity to join us at a fascinating time for the business.

Purpose of role

The IT Helpdesk Analyst are the first responders for client support, either by ticket or phone. Systems technicians will answer calls, document client request details, perform initial troubleshooting, and escalate where required. They will follow set escalation procedures incident, service request management and time recording.

Essential attributes for success

  • Excellent time management skills
  • Proficient in both verbal and written communication & Microsoft Office
  • A keen interest in IT and Telecommunications
Requirements

Desirable attributes for success

  • 1-2 years' experience in a similar role
  • Experience with ITSM Tools and methodologies
  • Relevant Tertiary IT qualifications, Industry and ITIL certifications
  • Experience with remote support, offering end-user support to clients, within a Remote Desktop Services environment
  • Working knowledge and experience with Microsoft 365, Hyper-V, Microsoft Exchange
  • Server & Network management
  • Familiar with Active Directory and Group Policy
  • Understanding of networking fundamentals and diagnostic processes
  • Must be willing to work on shifting schedule

In addition to the attributes outlined in the position description above the successful candidate will possess the following:

Essential Qualifications, Skills & Required Knowledge

  • A winning can-do attitude
  • Client experience orientated, with a high attention to detail
  • An all-rounded team player that relishes working with a like-minded team where

    accuracy, hard work and a sense of humor is encouraged.

Personal qualities and attributes

  • Ability to work and function in a small team environment with the ability to prioritize
  • workload appropriately
  • Ability to work unsupervised and use initiative
  • High level of integrity and excellent decision-making skills
  • High level of interpersonal skills
Benefits

WHAT WE OFFER:

Work-from-home setup

Great Place to Work-Certified Company

Premium HMO

Holistic employee experience

Rewards and incentives

Monthly engagement activities

Career advancement opportunities

Paid referral program

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