IT Voice Engineer

1 week ago

Makati City, National Capital Region, Philippines R1 RCM Full time $60,000 - $80,000 per year

Job Summary

This role is support, maintain, and enhance our Genesys PureCloud solutions. This role is responsible for the day-to-day operations, implementation, and migration of Genesys Cloud platforms, ensuring seamless communication experiences for users and stakeholders.
 

Core Responsibilities:

  • Day to day support and maintenance of Genesys PureCloud Solutions

  • Migration and implementation of Genesys PureCloud Solution

  • Monitor project progress and adjust as necessary to ensure successful project delivery.

  • Creation of Documentation and Knowledge base

  • Responsible for managing incident and service requests

  • Manage and coordinate team activities, working closely with different support groups.

  • Conduct regular reviews of the platform to ensure optimal performance and user satisfaction.

  • Act as the primary point of contact for stakeholders regarding Genesys PureCloud projects.

Skills and Experience:

  • Hands on experience on troubleshooting Genesys PureCloud solutions

  • Experience on migration and implementation of Genesys PureCloud

  • Knowledge on Call flows, Inbound, Outbound Campaigns, Call Recordings and Call Monitoring

  • Good knowledge on Gateway configuration and Genesys SIP Trucking and Dial Plans.

  • Able to troubleshoot and identify the root causes via reading logs and other Genesys tools for troubleshooting.

  • Can explain the issue clearly to the Vendor and provide necessary information correctly if the Vendors need it

  • Knowledge on network routing, VOIP Protocols, SIP Responses, Handshake communication etc. 

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits. What's in it for you?
• Competitive Total Rewards Package
• Target variable incentives
• Medical Plan (HMO) from Day 1 of employment with free dependents
• Life insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Night Differential offered
• Employee Referral Program
• All Mandatory Statutory Benefits R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. Visit us on Facebook: #R1Philippines #AllTogetherBetterinR1PH

  • Voice Engineer

    4 days ago

    Makati City, National Capital Region, Philippines KMC Solutions Full time

    OverviewOverview: Our client is an expansion and coverage model of a commercial customers to be able to provide more efficient and effective service. The Customer Care Specialist provides comprehensive support to commercial accounts, combining the functions of Customer Management and Technical Support. This team focuses on ensuring customer satisfaction,...

  • Support Escalation Engineer

    1 week ago

    Makati City, National Capital Region, Philippines My IT Crew Full time

    OverviewThis is a Hybrid position. You must live within a 1-hour commute of our office. After onboarding, a hybrid schedule is based on availability, based on your location.The position hours are 9 am – 6 pm Eastern Standard Time (New York City time zone).Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel?...

  • ucaas voice engineer

    1 week ago

    Makati City, National Capital Region, Philippines KMC Solutions Full time $40,000 - $60,000 per year

    Make your next big career move by applying as KMC Solutions' next CUSTOMER CARE SPECIALISTOverview: Our client is an expansion and coverage model of a commercial customers to be able to provide more efficient and effective service. The Customer Care Specialist provides comprehensive support to commercial accounts, combining the functions of Customer...

  • Voice NOC Support

    1 week ago

    Makati City, National Capital Region, Philippines BCM One Full time $60,000 - $80,000 per year

    Pure IP, A BCM One Company, is searching for VoIP Engineers to join our growing in-house support team. The primary function of the VoIP Engineer is to monitor our customer's services, including responding to and logging alarms, and ensuring the required action is taken to resolve or escalate. This role will also be responsible for monitoring customer tickets...

  • Expert Software Engineer for AI Voice Cloning

    2 days ago

    Quezon City, National Capital Region, Philippines beBeeSoftwareEngineer Full time ₱900,000 - ₱1,200,000

    Job TitleWe are seeking an experienced software engineer to join our AI team.The ideal candidate will have proven experience in backend development, direct experience with GCP, knowledge of AWS, Azure, or other cloud providers, and proficiency in deploying high availability applications on Kubernetes.They will work collaboratively with the team, fostering...

  • Voice & Telephony Systems Manager

    1 week ago

    Quezon City, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱900,000 - ₱1,200,000 per year

    Voice & Telephony Systems ManagerLocation: Quezon CityWork Shift: Night Shift / Shifting Schedule (between 7 PM – 9 PM)Work Setup: OnsiteLevel: ManagerialJob SummaryWe are seeking a highly skilled Voice & Telephony Systems Manager to lead the administration, design, and support of IP Telephony, Video Conferencing, and Genesys PureCloud solutions. The ideal...

  • Property Engineer Support

    1 week ago

    Makati City, National Capital Region, Philippines One CoreDev IT Full time $40,000 - $80,000 per year

    Property Engineers are our in-house maintenance resource, and the "secret sauce" to speed up time-to-resolve, decrease spend per work order, and increase resident satisfaction. Due to the remote nature of our American Avenue management, our PEs are likely the only human representative of the fund that residents will ever interact with. Given their potential...

  • Voice NOC Support Technician

    1 week ago

    Makati City, National Capital Region, Philippines WCS Asia Inc Full time $40,000 - $60,000 per year

    Pure IP, A BCM One Company, is searching for VoIP Technicians to join our growing in-house support team.  The primary function of the VoIP Technician is to monitor our customer's services, including responding to and logging alarms, and ensuring the required action is taken to resolve or escalate.  This role will also be responsible for monitoring customer...

  • QA Engineer

    1 week ago

    Makati City, National Capital Region, Philippines Likha It Inc Full time $40,000 - $60,000 per year

    About the job QA Engineer "Detail-oriented? Always asking why? Begin your QA journey with us." As a QA Engineer, you're just starting out, but your curiosity and attention to detail set you apart. You'll test simple features, learn to write clear bug reports, and ask questions to grow. With support from your team, you'll begin understanding what makes...

  • IT Support Engineer L1

    1 day ago

    Makati City, National Capital Region, Philippines CloudConsole IT Consulting Full time $104,000 - $130,878 per year

    Title:IT Support Engineer L1Department:Technology OperationsReporting to:IT ManagerEmploymentType: Full â TimeCloud Consoleis a leading provider of innovative IT consulting services and top- IT infrastructure solutions. With a commitment to excellence and a focus on delivering cutting-edge technology to our clients, we empower businesses to thrive in the...