Call Center Fraud Specialist

5 days ago

Quezon City, National Capital Region, Philippines Viventis Search Asia Full time ₱600,000 - ₱1,200,000 per year

Job Title: Call Center Fraud Specialist

Location: -Vertis North, Quezon City

Work Arrangement: 100% Onsite

Job Type: Full-Time, Night Shift (US Hours)


Position Overview:

We are seeking a dedicated and detail-oriented Call Center Fraud Specialist to join our esteemed partner in Vertis North, Quezon City. This role focuses primarily on conducting in-depth research on criminal backgrounds, while applying knowledge of federal laws and policies. This position demands a higher level of expertise compared to typical verification roles and requires individuals who are able to work autonomously, analyze complex data, and provide accurate results. Ideal candidates should also have experience in fraud analysis or risk assessment.


Key Responsibilities:
  • Criminal Background Research: Perform thorough investigations to research and verify criminal records and histories based on client requests.
  • Federal Laws & Policies: Utilize knowledge of federal laws and policies to ensure accurate and lawful background checks.
  • Fraud Detection & Analysis: Apply fraud analysis techniques to identify discrepancies or suspicious activities within the research data.
  • Reporting: Prepare and present detailed, accurate, and comprehensive reports of your findings to stakeholders and clients.
  • Compliance: Ensure all research and verification activities comply with legal standards and regulations, maintaining a high level of accuracy and confidentiality.

Qualifications:
  • At least 1 year relevant experience or any research experience
  • Amenability to work onsite, night shift, and work in Quezon City

Requirements:
  • Shift: Night Shift (US Hours)
  • Work Schedule: Full-time, onsite at Vertis North, Quezon City
  • Preferred: Background in criminal justice, law enforcement, or related fields is a plus.
  • Technology: Proficient in research tools and systems; familiarity with databases and online research platforms.

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