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Customer Support

2 weeks ago

Pasig, National Capital Region, Philippines Primus@knowledge@Specialist Full time

Key responsibilities

  1. Respond to customer inquiries and requests via phone, email, and chat in a timely and professional manner
  2. Troubleshoot and resolve customer issues with patience and empathy
  3. Actively listen to customers, understand their needs, and provide tailored solutions
  4. Maintain accurate records of customer interactions and case resolutions
  5. Contribute to the continuous improvement of our customer service processes and policies
  6. Collaborate with cross-functional teams to enhance the overall customer experience

What we're looking for

  1. Proven experience in a customer service or call centre role, preferably in the Call Centre & Customer Service industry
  2. Excellent communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds
  3. Strong problem-solving and critical thinking skills to quickly identify and resolve customer issues
  4. Proficiency in Microsoft Office suite and the ability to learn new software and systems quickly
  5. Exceptional time management and multitasking abilities to handle multiple queries simultaneously
  6. A genuine passion for delivering exceptional customer service and a commitment to exceeding customer expectations.
  7. Willing to start ASAP.