Travel Team Lead

2 weeks ago

Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time
About the job Team Lead - Travel Account (Cebu)

Work set-up: Onsite (F. Cabahug St. or Cebu IT Park)

Shift Schedule: Rotational (24/7) | No Fixed Day Off

Qualifications:

  • Undergraduates/Graduates with 2 to 3 years of work experience as a Team Leader
  • Should have patience and not be overawed by difficult situations
  • Need to have sound customer service skills and soft skills, with prime focus being on customer satisfaction
  • Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools
  • Excellent verbal & written communication & presentation skills
  • Good interpersonal & people management skills with a good problem-solving approach.
  • Expert knowledge of service procedures
  • Good analytical skills for MIS, number crunching, & reporting to internal & external customers

Roles and Responsibilities:

  • Responsible for managing team of associates
  • Independently handle and assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess customers' needs
  • Motivating associates through effective management, career development and implementation of reporting mechanisms
  • Liaison with other areas of the company affecting technical support.
  • One on One Relationship management
  • Analysis of reports, including process dashboards and team performance reports.

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