
Collection Staff
4 days ago
Requirements:
- A bachelor's degree with degrees in accounting, business management, finance, or related fields being preferred.
- Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint).
- Patience and resilience.
Duties and Responsibilities:
- Work with debtors to establish mutually agreeable payment schedules and terms to resolve their outstanding debts.
- Maintain accurate and up-to-date records of all collection activities, communications, transactions, and payment plans.
- Regularly review accounts to identify overdue payments and monitor the aging of client transactions.
- Investigate and resolve billing and payment discrepancies or any issues that prevent payment.
- Coordinate with internal departments, such as accounting and sales, to address collection issues and improve collection processes.
- Handle customer inquiries and complaints, maintaining professional communication to preserve customer relationships.
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