Operations Head

2 days ago

Ortigas, Philippines CMC Energy and Infrastructure Asia, Inc. Full time ₱800,000 - ₱1,200,000 per year

JOB SUMMARY:

  • Responsible in planning, organizing, directing and controlling all related activities to ensure attainment of department's objectives and targets within the acceptable cost; ensures maximum productivity of staff and overseeing all Business Operations Support

  • Conceptualizes, recommends and implements systems, programs, policies and procedures to enhance and achieve sales targets and ensures company is protected from any risk and fraud.

  • Works effectively with internal support departments to develop effective sales strategies that promote sales to new and existing clients and partners.

  • Plans, organizes, implements and ensures effectiveness of training programs for branch personnel to ensure delivery of efficient and quality customer service.

  • Ensures frontline staff are well equipped with skills and knowledge in customer service to ensure positive customer experience and satisfaction.

  • Identifies current market and consumer trends and make recommendations for improvement of marketing programs and activities in order to retain existing and attract new clients and partners.

  • Ensure business operations policies, processes and procedures complies with the company and statutory requirements.

  • Ensures all cash transaction, collection, settlement and reconciliation, are properly processed and recorded in the system.

  • Develops, submits for approval annual plans and programs, targets and/or budgets, directs their implementation and monitors progress to ensure attainment in accordance with Corporate direction.

  • Acts and decides on all concerns, issues and problems in the course of the Department's operation; and recommends action and resolution for concerns, issues and problems beyond his scope of authority.

  • Defines work expectations and ensures work progress of Business Operations staff by monitoring, controlling activities, evaluating performance, enforcing discipline when necessary, and initiating career enhancement activities / programs especially designed for the staff's career development.

JOB SPECIFICATIONS:

  • Highly people and service oriented

  • Has strong collaboration, communication and interpersonal skills

  • Proficient on MS Office and business operations systems, software and databases

  • Experience in customer service and frontline training and development

JOB DESCRIPTIONS

  • Graduate of a four (4) year Bachelor's degree in Business Management, Business Administration, Sales, Marketing, Industrial Engineer and/or other related courses

  • At least seven (7) years of extensive work experience in a Managerial level

  • Implementation of Training programs

  • Customer Service and Satisfaction

  • Cash Management and cash operations

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