Project Manager

2 days ago

Ayala Alabang, National Capital Region, Philippines ServiceFirst Full time ₱1,500,000 - ₱2,500,000 per year

Position: Project Manager ( Senior-Dir Level)

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client's businesses with exceptional customer engagement.

While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture to attain corporate performance objectives as our partners trusted advisor and preferred business partner.

We need a Senior Project Manager, who will be responsible for guiding the development of a project, coordinating with various teams and stakeholders, managing risks, and ensuring that project goals are met in a timely manner. You have a deep understanding of project management principles and can lead a team to deliver on time and within scope.

What you will be doing:

  • Lead new customer and IT project implementations, including onboarding, requirements gathering, solution design, and seamless transition into operations
  • Define project scopes, objectives, timelines, and budgets with stakeholders
  • Develop and manage detailed project plans, assigning tasks and tracking progress
  • Coordinate internal teams and vendors to ensure smooth project execution
  • Monitor hours, costs, risks, and quality using project management tools
  • Act as the main point of contact, providing updates to clients and stakeholders
  • Review outcomes, identify gaps, and drive continuous process improvements
  • Support change management activities and business improvement initiatives
  • Perform other duties as assigned to ensure effective project and process delivery

Qualifications:

  • Minimum of 6 years of demonstrated professional business experience, preferably in the Contact Centre space, with strong business comprehension.
  • BS degree in Business Administration or related field
  • Advanced time management and analytical skills
  • Working knowledge of Microsoft Excel and Project Management software
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Strong organizational skills including attention to detail and multitasking skills
  • Ability to develop and maintain strong stakeholder relationships (internally and externally).
  • PMP Certification
  • Six Sigma – LEAN

Service First is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

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