Service Delivery Manager

2 days ago

Pasig, National Capital Region, Philippines PEO Consulting Limited Full time ₱100,000 - ₱120,000 per year


Job Title: Service Delivery Manager (IT - Service Desk)
Category: Business Consulting, Strategy and Digital Transformation
Location: Pasig City
Work set up: 100% RTPO (Onsite)
Salary: Maximum is 100K
Work schedule: Graveyard shift
Headcount: 2
Position ID: J

Parallel Job Titles:
Service Delivery Manager for IT/Service Desk

Keywords:
Service Desk, IT, BPO
**with solid experience handling clients offshore

Main Job Purpose:

The Service Delivery Manager is accountable for planning, delivering, operating, monitoring and maintaining a stable, secure and responsive support to CGIs client/s for specific types of services, in accordance with the client contract documents (e.g., Inter-BU Agreement, Operational Framework (OF), Service Level Agreement, etc.).He/she prepares recommendations for service improvements and handles or prevents escalations for the service delivery areas. The Service Delivery Manager focuses on quality of service, customer and member satisfaction and cost management.

Key Responsibilities:

Manage over-all service delivery to achieve the agreed Service targets
Establish and maintain good working relationships with the customer, suppliers and other stakeholders, at both strategic and operational levels, including any parts of the service provided by internal or external subcontractors
Monitor and report on financial performance, ensure margins are achieved and if necessary, margin improvement plans are put in place proactively, as needed
Monitor service component Quality, Capacity, Availability, Incidents & Problem trends and initiates actions
Ensuring protection of Client and CGI assets & components by tight control of Configurable Items and related information
Service Continuity planning and implementation
Understand and publish required SLA Reports through CGI or Industry standard Service Management tools
Gain CGI specific competencies like CPMF, MPMF, CGI Management Foundation, CMF, BEMF, OMF, BUMR and IMF and apply as necessary in his/her assigned engagement
Participate in Service delivery reviews and closures of audit/review findings
Gain experience in implementation of the CGI Gating process during handover from Transition / Transformation and Service Acceptance activities
Lead and drive Continual Service improvement initiatives to achieve full Client and Shareholder outcomes
Ensure that service change is properly managed, with cost and timescale adjustments passed on to the customer using an agreed documented procedure, and that work that is not covered by the contract is only undertaken with prior approval by the customer and appropriate charges are applied
Conduct formal customer satisfaction surveys (OSAP/CSAP) on a regular basis (semi-annual/annual). Action feedback to effect service improvements where necessary Ensure the members are meeting and exceeding expectations in regards to performance, meeting defined metrics/benchmarks, and that standards and processes are followed

Qualified Candidates should send CV to



Working Place:

Pasig City

  • IT Service Delivery Manager

    2 days ago

    Pasig, National Capital Region, Philippines Seven Seven Global Services, Inc. Full time

    IT Service Delivery ManagerJoin a trusted IT outsourcing leader with 30 years of experience supporting Fortune 500 firms, top banks, and global enterprises. We're looking for an IT Service Delivery Manager who can ensure smooth delivery of IT outsourcing and managed services while building strong client partnerships.Scope of Work:Oversee day-to-day service...

  • Service Delivery Manager

    2 weeks ago

    Pasig, National Capital Region, Philippines ManpowerGroup Full time ₱1,080,000 - ₱1,440,000 per year

    Job SummaryThe role of the Service Delivery Manager (SDM) is responsible for co-coordinating the delivery of services for key clients. The SDM plays a vital role in creating long-term healthy relationships between the service provider and the client, acting as the bridge between the client and our operational delivery teams. The key responsibility of the SDM...

  • Service Delivery Lead

    2 days ago

    Pasig, National Capital Region, Philippines Collabera Digital Full time ₱1,500,000 - ₱3,000,000 per year

    Ascendion Philippines is #hiring for Service Delivery Lead rolePosition:Service Delivery LeadSet up: Hybrid (Monday-Friday Only)Work Location: Pasig, National Capital Region, PhilippinesFor interested candidates, you may send your resume to or message your NAME/NUMBER/EMAIL ADDRESS to QualificationsCan start ASAP10+ years professional...

  • Service Delivery Manager

    1 week ago

    Pasig, National Capital Region, Philippines Vector Solutions Full time ₱60,000 - ₱80,000 per year

    OverviewVector Solutions is the leader in providing industry–focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more.Our mission is to empower everyday heroes in the public, educational and...

  • Service Delivery Manager

    1 week ago

    Pasig, National Capital Region, Philippines 77GSI Full time ₱1,500,000 - ₱2,500,000 per year

    The Service Management Lead will provide the vision, thought leadership, governance, and continuous improvement of IT Service Management. This role is accountable for ensuring that all ITIL processes are understood, consistently adhered to, and executed by product/service owners across IT.Key ResponsibilitiesOwn, promote, and govern IT Service Management,...

  • Technical Delivery Manager

    4 hours ago

    Pasig, National Capital Region, Philippines af2b734d-a4b6-44b1-958b-c8babdbe1e1d Full time ₱1,200,000 - ₱2,400,000 per year

    Job Title: Technical Delivery ManagerReports to: Product & Project DirectorWorks closely with: CTO / Solutions Architect, Product Team, Developers, QA Officer, Data & Prompt Engineer, UI/UX DesignerAbout the RoleWe're looking for a Technical Delivery Manager who will take full ownership of our product delivery lifecycle — from planning and sprint execution...

  • Delivery Driver

    2 days ago

    Pasig, National Capital Region, Philippines Dyna Drug Corporation Full time ₱15,000 - ₱30,000 per year

    Job SummaryDelivery Driver is responsible for the safe delivery of DDC's products and goods to a customer on a scheduled time, date, and to a prescribed area within a given period of time. He also serves as a human link between the customer and DDC, provides driving services to the company, and assists the Salesman and Delivery Helper in the delivery of...

  • Delivery and Loyalty Senior Manager

    2 days ago

    Pasig, National Capital Region, Philippines Jollibee Full time

    Delivery & Loyalty Senior Manager will lead the team to achieve the long and short-term sales and brand objectives of the assigned business. S/he will drive the brand agenda and provide direction in the development and implementation of platform ideas, innovations, promotions, advertising, media, merchandising, PR and digital campaigns, and facilitates issue...

  • IT Delivery Lead

    2 days ago

    Pasig, National Capital Region, Philippines Collabera Digital Full time

    Company DescriptionEffective January 1, 2025, Collabera Digital will be fully integrated with Ascendion, a leading provider of AI-first software engineering services headquartered in New Jersey. Ascendion excels in applied AI, software engineering, cloud, data, experience design, and talent transformation, accelerating innovation for Global 2000 clients....

  • IT Delivery Lead

    2 days ago

    Pasig, National Capital Region, Philippines Collabera Digital Full time ₱2,000,000 - ₱2,500,000 per year

    Ascendion Philippines is #hiring for IT Delivery Lead rolePosition: IT Delivery LeadSet up: Onsite (Monday-Friday Only)Work Location: Pasig, National Capital Region, PhilippinesFor interested candidates, you may send your resume to or message your NAME/NUMBER/EMAIL ADDRESS to QualificationsCan start ASAP10+ years professional experienceNon-negotiable at...