Quality and Process Excellence Lead

7 days ago


Cebu City P, Philippines Wipro Full time ₱1,500,000 - ₱2,500,000 per year

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at

Job Description

Role

Quality and Process Excellence Lead

͏

Do

  • Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment.
  • Driving benchmarking and best practices deployment across accounts.
  • Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
  • Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.
  • Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
  • Driving projects to improve and maintain the profitability of the process.
  • Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements.
  • Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen.
  • Drive standardization practices and ensure strict compliance in internal and client defined processes.
  • Ensure all process metrics are met.
  • Lead consulting assignments and deliver business value to the customers through quality initiatives.
͏
͏
͏

Mandatory Skills: Provider Inbound.

Experience: >10 YEARS.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.



  • Ormoc City P, Philippines Virtual Staffing Solutions Full time ₱1,200,000 - ₱2,400,000 per year

    DescriptionWe are looking for a PMO Process Excellence Lead (PE Lead) to drive organizational efficiency and continuous improvement. Using Lean, Six Sigma, and other proven methods, this role streamlines operations, reduces waste, and optimizes workflows across departments. The PE Lead partners with teams to identify gaps, design solutions, and implement...


  • Mandaluyong City, National Capital Region, Philippines InfoPro Business Solutions, Inc. Full time

    OverviewThe Process Excellence Lead shall lead and manage medium-to-complex process improvement projects, ensuring measurable benefits are delivered to the business. This role supports the management of the enterprise process excellence portfolio, manages Process Excellence-as-a-Service engagements, maintains process documentation standards, and works with...


  • Mandaluyong City, National Capital Region, Philippines InfoPro Business Solutions, Inc. Full time

    Overview The Process Excellence Lead shall lead and manage medium-to-complex process improvement projects, ensuring measurable benefits are delivered to the business. This role supports the management of the enterprise process excellence portfolio, manages Process Excellence-as-a-Service engagements, maintains process documentation standards, and works...


  • Mandaluyong City, National Capital Region, Philippines Infopro Business Solutions Full time ₱900,000 - ₱1,200,000 per year

    The Process Excellence Lead shall lead and manage medium-to-complex process improvement projects, ensuring measurable benefits are delivered to the business. This role supports the management of the enterprise process excellence portfolio, manage Process Excellence-as-a-Service engagements, maintains process documentation standards, and works with...


  • Makati City, National Capital Region, Philippines ING Full time ₱900,000 - ₱1,200,000 per year

    Quality:responsible in leading the end-to-end establishment and administration of the quality management framework anchored to drive operational excellence and service satisfaction of its customers and stakeholders.Main Tasks / Important Responsibilities and ResultsDevelop, implement, and maintain the Quality Management Framework to ensure compliance to...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    About the job Process Excellence Consultant-Healthcare (onsite in Cebu City) Nature Of the Account: Healthcare Qualifications: Bachelor's degree or equivalent work experience required. Must successfully pass ALIGHT quality program certification for partner quality leaders. Coaching experience minimum of five years. Knowledge of quality and coaching best...


  • Cebu City, Central Visayas, Philippines Wipro Full time

    Join to apply for the Process Excellence Consultant - L2 role at WiproJob description:OverviewWorking Setup: Onsite, Cebu Central BlocWork Schedule: U.S. Night Shift HoursResponsibilitiesManage and coordinate the onboarding and ongoing training of new Partner Team Leads/Specialists, ensuring they are well-versed in the quality and coaching programs. This...


  • Cebu City, Central Visayas, Philippines Wipro Full time ₱900,000 - ₱1,200,000 per year

    Job description:Working Setup:Onsite, Cebu Central BlocWork Schedule:U.S. Night Shift HoursThe Partner Quality Leader is responsible for ensuring ALIGHT's CARE Quality Program is effectively executed and delivered upon by their aligned Partner team leads (TLs) when monitoring and coaching their Customer Care representatives. They will work closely with the...

  • Process Excellence

    2 days ago


    Cebu City, Central Visayas, Philippines The HIRD Corp. Full time ₱900,000 - ₱1,200,000 per year

    QualificationsEducation: College GraduateExperience:Minimum of 7 years of total professional experience.At least 3 years of relevant experience in process improvement and quality assurance.Knowledge and Skills:Expertise in root-cause analysis, Lean methodologies, and quality concepts.Preferred: Six Sigma methodologies/certifications.Key...


  • Pasay P, Philippines Royal Caribbean group Full time ₱1,500,000 - ₱3,000,000 per year

    POSITION SUMMARYThis position monitors top and emerging contact center transaction trends and NPS reviews which indicate process and policy friction points for guests trade partners and contact center agents during interactions from booking research all the way to post cruise experience This position will collaborate with cross-functional teams to root cause...