Technical Support Representative

2 days ago

Cebu City, Central Visayas, Philippines Staff4Me Full time $40,000 - $60,000 per year

Staff4Me is seeking a motivated and enthusiastic Technical Support Representative to join our customer support team. In this role, you will be responsible for providing exceptional assistance to our clients, resolving technical issues, and ensuring a positive experience with our products and services. You will be the first point of contact for customers, demonstrating our commitment to quality support.

Responsibilities:

  • Respond promptly to customer inquiries via phone, email, and chat, providing technical assistance and support.
  • Troubleshoot and diagnose technical issues, guiding customers through step-by-step solutions.
  • Document all interactions with customers in our ticketing system, ensuring accurate records of issues and resolutions.
  • Collaborate with other technical support team members and escalate issues when necessary to ensure timely resolutions.
  • Assist in creating and updating user manuals, FAQs, and other help documentation to improve the customer experience.
  • Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
  • Gather customer feedback and provide insights to help improve our products and services.

Manage customer expectations through effective communication and follow-up.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field preferred, or equivalent experience.
  • Proven experience in a technical support or customer service role.
  • Strong troubleshooting skills and the ability to understand technical concepts quickly.
  • Excellent communication skills, both written and verbal, with a focus on customer satisfaction.
  • Ability to work independently and handle multiple tasks in a fast-paced environment.
  • Familiarity with ticketing systems and remote support tools.
  • Basic understanding of networking principles and software installation processes.

Benefits:

  • Competitive salary and benefits package.
  • Opportunity for growth and career development.
  • Training and support to enhance technical and customer service skills.
  • Work in a dynamic and multicultural environment.

  • Technical Support Representative

    4 weeks ago

    Cebu City, Central Visayas, Philippines VenturEd Solutions Full time

    Technical Support Representative (Software Applications)Technical Support Representative (Software Applications)Talent Acquisition Specialist | People OperationsFor more than 40 years, VenturEd Solutions has been supporting K-12 private and independent schools. We offer a comprehensive suite of software tools for admissions, enrollment, financial aid,...

  • Technical Support Representative

    2 days ago

    Cebu City, Central Visayas, Philippines Helpware Full time $30,000 - $50,000 per year

    Technical Service Representative (Email and Chat) About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by...

  • Technical Support Representative

    2 days ago

    Cebu City, Central Visayas, Philippines Helpware Full time $4,000 - $6,000 per year

    Technical Service Representative (Email and Chat)About UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by...

  • Technical Support Representative

    4 weeks ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    Staff4Me is seeking a motivated and enthusiastic Technical Support Representative to join our customer support team. In this role, you will be responsible for providing exceptional assistance to our clients, resolving technical issues, and ensuring a positive experience with our products and services. You will be the first point of contact for customers,...

  • Technical Support Representative

    2 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time $40,000 - $60,000 per year

    Staff4Me is seeking a motivated and enthusiastic Technical Support Representative to join our customer support team. In this role, you will be responsible for providing exceptional assistance to our clients, resolving technical issues, and ensuring a positive experience with our products and services. You will be the first point of contact for customers,...

  • Technical Support Representative

    11 hours ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    Staff4Me is seeking a motivated and enthusiastic Technical Support Representative to join our customer support team. In this role, you will be responsible for providing exceptional assistance to our clients, resolving technical issues, and ensuring a positive experience with our products and services. You will be the first point of contact for customers,...

  • Technical Support Representative

    2 days ago

    Cebu City, Central Visayas, Philippines Ameeratel Inc. Full time $104,000 - $130,878 per year

    Role OverviewAs a Technical Support Representative, you will be the first point of contact for customers experiencing broadband and connectivity issues. You will provide expert troubleshooting and support via phone & email, ensuring all technical concerns are resolved efficiently while delivering an outstanding customer experience.Key...

  • Technical Support Representative

    2 days ago

    Cebu City, Central Visayas, Philippines AmeeraTel Inc. Full time $40,000 - $60,000 per year

    As a Technical Support Representative, you will be the first point of contact for customersexperiencing broadband and connectivity issues. You will provide expert troubleshootingand support via phone & email, ensuring all technical concerns are resolved efficientlywhile delivering an outstanding customer experience.Key Responsibilities:Previous experience in...

  • L3 Technical Support Representative

    6 days ago

    Cebu City, Central Visayas, Philippines Lexmark Full time

    OverviewL3 Technical Support Representative | HybridJoin to apply for the L3 Technical Support Representative | Hybrid role at Lexmark.Get AI-powered advice on this job and more exclusive features.ResponsibilitiesProvide primary escalation point for TSC Support Software Team for all technical issues that cannot be resolved by 1st or 2nd level resources. Work...

  • Technical Support Representative

    6 days ago

    Cebu City, Central Visayas, Philippines IONOS Full time

    OverviewTechnical Support Representative (Non-Voice)Direct message the job poster from IONOSAt IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit....