Tier 2 Technical Support | Hybrid with 25 Differential Pay

4 days ago

San Fernando, Central Luzon, Philippines Connext Global Solutions Inc Full time ₱250,000 - ₱500,000 per year

Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for a Tier 2 Technical Support who will be working with Connext's Client in the United States of America.

What's in it for you?

  • Competitive compensation
  • Perfect Attendance Bonus
  • Life insurance
  • HMO Insurance
  • Great company culture
  • 25% Night Differential
  • Annual Increase

What is the job?

The Tier 2 Technical Support is responsible for providing end user technical support and assistance for hardware, network and system/ application problems. This includes supporting laptops, desktops, printers, peripherals and desktop applications in addition to provisioning system/application access to users.

Responsibilities:


• Conducts troubleshooting for hardware, network and system/application disruptions or problems; provides on-call and after-hours support as needed.


• Performs software/hardware fixes, and documents resolutions for all end-user initiated requests.


• Works with other support staff to conduct and document root cause analysis for issues.


• Provides Windows Operating System, G-Suite, Microsoft Office and Desktop Application support as needed.


• Installs and performs set-up of hardware, software and other devices for users across the enterprise.


• Prioritizes, categorizes, assesses and escalates technical issues as necessary.


• Maintains technical operational procedures and knowledge base; modifying when appropriate.

Qualifications:


• Bachelor's degree or an equivalent combination of education and/or related work experience.


• At least one (1) year experience working with Tech Support role in a BPO setting - Dell, HP, Microsoft, or equivalent.


• Possess working knowledge of computer hardware and peripherals commonly found in a business office environment.


• Proficiency in working with Windows OS, G-Suite, MSO, and various desktop applications.


• Clear and coherent in both written and verbal communication skills for effective interaction with colleagues and clients.

ability in analytical thinking and problem-solving to troubleshoot technical issues efficiently.


• Must willing to work flexible hours for after hours coverage/weekends.


• A+ Certification is a plus.

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