Customer Service Representative

2 weeks ago

Taguig, National Capital Region, Philippines HCLTech Full time ₱250,000 - ₱500,000 per year

Benefits:

  • Pure work onsite in Mckinley Hill, Taguig City
  • Day 1 HMO benefits w/
    3 FREE Dependents
  • Group
    Life Insurance
    for Employee
  • 5,000 Medicine Reimbursement for employee.
  • SL is convertible into CASH
  • 15% Night Differential

Requirements

i. Minimum of 6 months
Collections Account or Voice Account
experience

ii. Total of 2 years BPO experience
(Advantage only)

iii. Must be amenable for Hybrid work onsite & Night Shift

iii. Good communication Skills

JOB DESCRIPTION

The role of
Cash Collector covers
all aspects of collections activity including:


• Cash Collection


• Account Management


• Customer Relations


• Recovery Endorsement


• Credit Application


• Relationship building with North American Customers and Internal teams

MAJOR RESPONSIBILITIES

Key Role Tasks and Activities:


• Collection of all accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs


• Accountability for debt and cash targets achievement on a quarterly/monthly basis


• Full compliance with all account policies and procedures


• Written / oral communication on open balances and reconciliation of accounts for portfolio


• Correct application of credit invoices on accounts


• Timely and correct dunning process and handover of insolvent customers/ customers unwilling to pay to Recovery


• Implementation of service stops/ remove stops according to process


• Entry /resolution activities of /for queries (with regard to collection activities) with communication to customer


• Coordination with internal customers specifically Sales, Banking, Dispute Resolution, and Customer Care


• Weekly top account status reporting


• Receive inbound calls from customers calling back about their accounts


• Process payment over the phone


• Contact customer to inquire remittance information as required by banking team

Background, skills, experience and qualifications

  • Fluent in English, both written & verbal
  • Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
  • Excellent communication skills, both verbal and written
  • Excellent interpersonal
  • A demonstrated commitment to high professional ethical standards and a diverse workplace
  • Excels at operating in an fast pace, community environment
  • Ability to look at situations from several points of view
  • Persuasive with details and facts.
  • High comfort level working in a diverse environment

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