Veterinarian - Hybrid Work Arrangement

4 days ago

Quezon City, National Capital Region, Philippines Petsure Services Inc. Full time ₱35 - ₱55 per year

Company Background

PetSure Services Incorporated (PSI) is an insurance contact center and claims operation located in Quezon City, Metro Manila. PSI has been in the Philippines since 2014. PSI is jointly owned by Insurance Support Services International (ISSI) Corporation in the Philippines and PetSure in Australia.

PetSure is Australia's leading provider of pet health insurance products and act as underwriting agents and administrators for Australia's leading pet health insurance brands.

Qualifications:

  • Must be a licensed Veterinarian.
  • Must hold a current Philippine PRC veterinary licence.
  • With good communication skills
  • Must be knowledgeable in basic computer applications
  • Must be willing to work on shifting schedule (dayshift)
  • Must be willing to work onsite (Giga Tower) for the first 6 months upon hiring
  • Possible Hybrid Work set-up depending on the work performance
  • Can start on January 26, 2026
  • Must be eligible to work in the Philippines.

Benefits:

  • With opportunity to work from home / Hybrid work arrangement
  • HMO coverage on Day 1
  • Statutory Benefits- SSS, Pag-ibig & Philhealth
  • Meal Allowance
  • Transportation Allowance
  • Medicine and Optical Reimbursement Allowances
  • 13th Month Bonus
  • Performance-based incentive (Monthly, Quarterly and Annually)*
  • Early Retirement Plan Package
  • Group Life Insurance
  • 30 days annual leave credits
  • Annual Leave Conversion
  • Free HMO Dependent
  • 5-day work week
  • 14th Month Bonus

Key Accountabilities

  1. Deliver the best claims experience to Petsure Australia customers as a greater part of the Petsure Claims Team.

  2. Handle claims in an efficient, honest, and fair manner.

  3. Assess and finalize claims based on policy provisions and Fetch guidelines, within the agreed Turn Around Time.
  4. Review and summarize veterinary history, symptoms, and diagnosis and determine if the procedures or treatment is applicable to the condition.
  5. Attach claim documents to the correct policy and lodging of claims accurately.
  6. Ensure proper and accurate notes are inputted, depending on the claim status.

  7. Exercise due diligence and best judgment when requesting for additional document to assess the claim.

  8. Contribute to Petsure and PSI's growth

  9. Meet or exceed the KPI targets consistently.

  10. Managing day to day workload efficiently by taking ownership of the claim and avoiding hand-offs.

  11. Use one's technical knowledge and apply it in a financial services setting

  12. Managing risks through awareness and confidence in reporting it.

  13. Taking ownership of own performance and being proactive in reporting potential failures before outcomes fall below expectations.

  14. Initiate mitigation plans w/in one's control, adjusting as necessary, and openly discussing this with the immediate supervisor. c. Recognize, analyze and report suspiciously fraudulent claims and handle them according to Fetch guidelines.

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