IT Support

2 days ago

Eastwood City, Philippines Systemantech Full time ₱120,000 - ₱192,000 per year

DUTIES AND RESPONSIBILITIES:

1. Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.

2. Diligently attends to assigned tickets and provides support within the specified SLAs

3. Responsible with level 1 (phone & remote) & level 2 (on site) support.

4. Regularly updates on the status of assigned service request or incident.

5. Reports and updates helpdesk on incident or service requests encountered beyond the assigned

service request.

6. Provides assistance to end-users on standard applications and specialized software.

7. Troubleshoots hardware problems, replaces defective parts and makes necessary escalation to

the authorized person.

8. Responsible in formatting/Cloning of PC, Desktop, Laptops

9. Network connection configuration, testing and basic troubleshooting.

10. Performs regular checkup of PC desktop/laptop and a like (such as but not limited to

defragmentation/patches/virus updates)

11. Escalates problem that requires immediate attention of helpdesk, team leader or appropriate

authorities.

12. Performs other relevant tasks that may be assigned from time to time

POSITION REQUIREMENTS/QUALIFICATIONS

  • At least a graduate of any four year computer course
  • With knowledge and/or experience in IT Support
  • With strong knowledge in operating systems
  • Knowledgeable in PC Troubleshooting

Job Types: Full-time, Fresh graduate

Pay: Up to Php16,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Ability to commute/relocate:

  • Eastwood City: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Please include your Viber for faster communication.
  • For faster processing of your application, kindly provide your Viber account.

Education:

  • Bachelor's (Required)

Location:

  • Eastwood City (Preferred)

Work Location: In person

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