Client Maintenance Specialist
2 weeks ago
Key Responsibilities
Daily Fan Interaction Plan Execution
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Develop and execute daily fan communication plans via communities/DMs/live platforms.
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Maintain relationships with core fans through consistent warm interactions (greetings, discussions, event updates).
VIP Exclusive Services
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Deliver customized services: coordinate VIP entrance animations, holiday surprises, priority event access
- Build VIP profiles and provide personalized care based on preferences (custom content/exclusive benefits).
Traffic Conversion & Promotion
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Drive fan conversion to partnered game platforms to increase registrations and engagement.
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Promote dancers' content, live streams, and commercial projects to boost fan spending.
Fan Activity Planning & Execution
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rganize online activities: fan challenges, live co-streams, virtual gifting events.
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Analyze activity metrics, optimize strategies, and submit performance reports.
Crisis Response & Reputation Management
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Resolve complaints/suggestions promptly to protect brand reputation.
- Monitor community sentiment and escalate negative feedback for collaborative resolution.
Qualifications
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1+ years in community/fan operations, proficient in Douyin/Kuaishou ecosystems.
- Excellent communication skills, adaptable to night/weekend shifts.
- Data-driven with ability to refine strategies via behavioral analysis.
- Preferred: Experience in dance industry/game promotion.
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