Commercial Card PC Correspondence

2 weeks ago

Taguig, National Capital Region, Philippines JPMorgan Chase & Co. Full time $104,000 - $130,878 per year
Job Description

Join our team and make a real difference every day for our customers, our community, and yourself. Be at the heart of a global financial leader, where your problem-solving skills and commitment to service help shape the future of client engagement. Unlock your potential by building your career on our strong foundation and contributing to best-in-class experiences for our clients and their suppliers. As a Service Center Account Manager within JPMorgan Chase & Co., you will develop relationships with multiple clients and their suppliers, handling a variety of servicing needs. You will resolve routine and complex inquiries in a fast-paced call center environment, educate clients on products, and support supplier engagement for card and e-payable acceptance. You will act as an account manager, assisting with reports, new products, and best practices, while providing solutions and coaching over the phone.

Job responsibilities:
  • Develop and maintain relationships with clients and their suppliers to address servicing needs.
  • Resolve routine and complex inquiries via phone and email in a fast-paced call center environment.
  • Educate clients on products and expense reporting solutions.
  • Support supplier engagement for card and e-payable acceptance.
  • Serve as an account manager, assisting clients with reports and new product adoption.
  • Coach clients over the phone regarding product usage and best practices.
  • Suggest process improvements and best practices based on client needs.
  • Work directly with client suppliers to deliver best-in-class experiences.
  • Provide solutions independently to client inquiries and challenges.
  • Thrive under deadline pressure and adapt to changing schedules and overtime as needed.
  • Maintain consistent top quarterly Customer Satisfaction and Quality scores.
Required qualifications, capabilities, and skills:
  • Three years of experience in a call center environment handling inbound and outbound calls.
  • Advanced knowledge of Excel, Word, and Outlook.
  • Excellent client-facing written and verbal communication skills.
  • Ability to work professionally with all levels of management within the organization.
  • Strong analytic and problem resolution skills for researching client inquiries.
  • Ability to develop positive, professional relationships to achieve results.
  • Flexibility to alter schedule and work overtime as needed.
  • Ability to work during US/PH holidays and flexible shifts (WHEM shift: 9pm/10pm start time during training; post Go Live: M-Sa 7a-7p CST).
  • Consistent record of top quarterly Customer Satisfaction and Quality scores.
Preferred qualifications, capabilities, and skills:
  • Bachelor's degree (BA/BS) preferred.
  • 1 year of Commercial Card experience.
About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.

  • Tech/Systems Support Analyst

    5 days ago

    Taguig, National Capital Region, Philippines IQVIA Full time ₱180,000 - ₱360,000 per year

    Job OverviewProvides first level support on workstations or for applications.Essential FunctionsProcesses and provides first level support for technical assistance and resources from internal and/or external customers.Communicates with end users to clarify and define requirements.Resolves various routine problems and escalates the more complex issues to the...

  • AP Supervisor

    2 days ago

    Taguig, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    Role Summary:The role involves providing guidance on invoice routing and accounts payable policies, overseeing expense reimbursements (e.g, travel), and managing corporate credit card programs.It includes supervising teams handling utilities, store maintenance, and expense payables, while coordinating with the distribution center, accounting for invoice...

  • Product Owner CMS Platforms

    7 days ago

    Taguig, National Capital Region, Philippines Private Advertiser Full time ₱2,000,000 - ₱2,500,000 per year

    Product Strategy & Design:Own product design activities for the assigned platform and initiative, ensuring alignment with the business' overall product strategy and market needs.Develop and articulate the product vision, strategy, and roadmap for the CMS platform, in collaboration with the Debit Card Product Owner and Product Manager.Initiate, plan,...

  • Formulation Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Manpower Outsourcing Services, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    Purpose of the Job:The purpose of this job is to support UI PC DEO R&D programme and take UI PC DEO business to underserved markets, channels with core and underserved brands to meet the unserved needs of the consumers globally. The primary requirement is to work closely with our Philippines R&D and manufacturing sites at Philippines and rest of SEAA...

  • Credit Review Officer

    2 days ago

    Taguig, National Capital Region, Philippines Metrobank Full time ₱250,000 - ₱500,000 per year

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

  • Building Administrator

    7 days ago

    Taguig, National Capital Region, Philippines W Hydrocolloids Inc Full time ₱960,000 per year

    JOB RESPONSIBILITIES:Monitors and controls the efficient use of utilities such as electricity, water, and LPG within the assigned building.Inspects and ensures the cleanliness, upkeep, and physical condition of the building, surrounding areas, and facilities.Identifies facility-related issues and communicates with tenants for timely resolution.Develops and...

  • Treasury Analyst 1

    2 weeks ago

    Taguig, National Capital Region, Philippines IQVIA Full time ₱900,000 - ₱1,200,000 per year

    Job Summary:The Treasury Associate is responsible for ensuring the integrity of the accounting information by recording, entering and reconciling transactions.  Overall management of the daily cash received and grant invoicing. This position requires tight deadlines, strong organizational skills, effective communication and time...

  • Lease Administrator Coordinator

    2 days ago

    Taguig, National Capital Region, Philippines HRTX Full time ₱1,200,000 - ₱2,400,000 per year

    Job Title: Lease Administrator CoordinatorDepartment: FacilitiesWork Location: TaguigReporting To: Director, Facilities Management, and GBC Functional Lead of Legal, Compliance, and Facilities ManagementShift: Night Shift (9:00 PM 6:00 AM PHST)Position OverviewThe Lease Administrator is responsible for managing, organizing, and maintaining lease and...

  • Administration Assistant

    2 weeks ago

    Taguig, National Capital Region, Philippines Global Offshore Strategic Solutions Incorporated Full time ₱480,000 per year

    Administrative Assistant (Strata Management Support) Work directly with Australian Business Owner | PHP 40,000 per monthAbout the RoleWe are seeking a detail-oriented Administrative Assistant to work directly with the business owner of a strata management company in Regional Victoria, Australia.This is an excellent opportunity to gain international exposure...

  • Brand & Talent Partnerships Specialist

    3 days ago

    Taguig, National Capital Region, Philippines Mosaic Minds Talents Inc. Full time ₱1,200,000 - ₱3,600,000 per year

    Brand & Talent Partnerships SpecialistMosaic is seeking a results-driven and resourceful Talent Partnerships Officer to drive the sales and commercial execution of our artist catalogue and creative services. This role is focused on actively generating leads, closing bookings, and fostering meaningful partnerships with brand clients and agencies for...