Sr Reference File Maintainer Assoc

ROLE PURPOSE:

• Responsible for daily maintenance of pharmaceutical products in all the database of the US.

• Perform analysis, bridging & resolution of the products database exceptions for internal and external communications.

• Ensures resolutions for the data interventions and meet the timelines highlighted in the Client Service Level Agreements.

JOB DESCRIPTION:

• Performs investigation, addition and maintenance of pharmaceutical products

• Responds to client requests and coordinates with other departments to address client needs

• Responsible for maintaining and updating database integrity of pharmaceutical products within the scope of the business.

• Responsible for performing mainframe jobs related to production.

• Perform functions as directed by the supervisor
- Conduct regular (daily and weekly) DDD/PCR bridging process.
- Should equip oneself with the required knowledge and skills regarding recent and most updated business rules included in the PDM-US database.
- Coordinate and liaise with team lead and Local Office counterparts on product related inquiries.
- Implement changes required to rectify the current product mis-bridges.
- Provide timely and accurate reports and all related inquiries/requests.
- Provide an integral link between Manila Hub and US clients and counterparts in the maintenance of quality of product bridges and processes.
- Ensure accuracy and meet the team's SLA and metrics.

• Receives and responds to Client Data Inquiries via remote client access.

• Utilizes various PC and Mainframe tools to research, analyze, and resolve inquiries that require an understanding of the client and IQVIA processes and are routine in nature.

• Understands and can effectively communicate routine database processes and methodologies for client inquiry resolution.

• Provides formal written communications both internally and externally regarding issue status and resolution.

• Works with various IQVIA internal departments to validate and/or correct database issues and ensures inquiry responses are meeting Client Service Level Agreement guidelines.

• Follows the standard escalation process to ensure resolution.

• Maintains and enhances the quality on highly complex databases by analyzing and resolving potential market/database anomalies identified through accelerated product and product/supplier outlier identification tools.

• Completes basic data analysis and provides guidance to clients.

• May be responsible for proactive analysis of key client pharmaceutical products.

JOB REQUIREMENTS:

• MUST be a Pharmacist with clinical background.

• Bachelor's degree with a minimum of 1 year relevant work experience preferred but fresh graduates may apply.

• Demonstrate strong problem solving and business analytical skills.

• Ability to process large amounts of data identify items in question.

• Demonstrate strong understanding of complex concepts and processes.

• Excellent written and oral communication skills.

• Ability to communicate effectively with various levels of the organization.

• Strong ability to deal tactfully with clients through email.

• Proficiency in PC application software (i.e. Excel, Word, Access, PowerPoint, etc.) is essential.

• Strong organizational skills are required.

• Excellent team player and goal-oriented

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more