Quality Analyst

Access Healthcare is looking for Spanish speaking Quality Analyst to be part of our growing Bilingual TeamKey Responsibilities Conduct quality assurance evaluations on interactions with healthcare clients and ensure compliance with company policies and healthcare regulations. Evaluate and assess customer service calls, emails, and chat interactions in...

Job DescriptionDescriptionThe Quality Auditing Analyst plays a crucial role in ensuring that an organization's customer service operations meet established quality standards and customer expectations. This position is essential for maintaining high levels of service while providing valuable feedback for continuous improvement. Typically found within a...

Quality Analyst (QA) position:1. Relevant Experience:• Experience in QA (1 year minimum) - For external hires2. Technical Skills:• Proficiency in MS Office• Basic knowledge of SQL3. Soft Skills:• Attention to Detail: Ensuring accuracy in identifying issues and verifying fixes.• Analytical Thinking: Ability to think critically and understand the...

Job Description: Quality Analyst primary responsibility is to conduct quality monitoring to identify and remediate opportunities, guided by Compliance and Quality standards. In addition, QA is also expected to conduct basic root cause analysis per incident, and track to document each incident as form data gathering for reporting and analysis. These data are...

We currently looking for USRN Quality Analyst to be part of our PIONEER USRN TEAM This role focuses on the comprehensive analysis, management, and resolution of denials and appeals related to claims and services, ensuring compliance with insurance policies, healthcare regulations, and industry best practices.Key Responsibilities: Denials and Appeals...

Job DescriptionListen to and evaluate inbound and outbound collection calls.Assess team member performance based on predefined quality standards and scorecards.Identify compliance issues, communication gaps, and process deviationsTrack quality metrics and KPIs to support performance management.Provide actionable insights to team leaders and...

Company DescriptionArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've created over 200 unique...

Role Description The Collection QA monitors, evaluates, and helps improving the quality of collection calls and processes. This role helps collection team members to adhere to company policies, regulatory requirements, and customer service standards, while identifying areas for improvement and training. Mentioned below are key duties: • Listen to and...

Summary: The Quality Assurance Analyst manages audit requests for assigned clients, ensuring the right inspectors are chosen and audits meet client expectations. They respond to inquiries, review audit reports for accuracy, and update managers on important issues. They also handle billing after audits. The goal is to improve service quality, reduce costs,...

Job Description: Business & Quality Assurance AnalystKEY RESPONSIBILITIES:Business Analysis· Gather, analyze, and document business requirements from stakeholders through interviews, workshops, and research.· Translate business needs into clear and concise functional and technical specifications.· Collaborate with project managers, developers, and...