Client Success Manager

We're looking for a Client Success Manager (SEO & Growth Operations) who can own relationships with enterprise-level customers, ensuring projects run smoothly, communication stays clear, and deliverables align with client goals.

You'll work directly with key clients to manage strategy execution across SEO, paid media, and operations teams - acting as the bridge between the delivery teams and senior stakeholders. This role is for someone who thrives in client-facing environments, loves building strong relationships, and can manage complex marketing workflows with precision and empathy.

*Why You'll Want to Join*

• Paid in USD (bi-monthly: 15th & 30th)
• 14 days of Paid Time Off annually (starting Day 1)
• Flexible holidays based on your location
• 100% remote - work from anywhere
• Collaborate with senior marketers, SEO strategists, and operations teams on performance-driven campaigns
• Join a team at the forefront of AI-driven SEO and marketing automation

*What You'll Work On*

Client Relationship Management

• Serve as the main point of contact for enterprise and key clients
• Lead weekly or bi-weekly client meetings, providing updates on campaign progress, performance, and next steps
• Communicate effectively between clients and internal teams to ensure smooth execution and alignment on priorities
• Build trust through proactive communication, strategic insights, and consistent delivery

Account Operations & Delivery

• Coordinate across SEO, Paid Media, and Content teams to ensure timely and high-quality outputs
• Track progress on ongoing deliverables and surface blockers early to maintain project momentum
• Ensure deliverables meet brand, quality, and performance standards before client delivery
• Assist in defining project scopes, milestones, and success metrics in collaboration with leadership

Reporting & Insights

• Review and synthesize performance data into actionable client updates
• Collaborate with internal teams to produce strategic reports that highlight wins, learnings, and recommendations
• Maintain accurate documentation, task tracking, and reporting dashboards

*What You Bring*

• 4+ years of experience in client success, account management, or delivery management (preferably in digital marketing or SEO)
• Experience working with enterprise or high-growth clients
• Strong understanding of SEO, paid media, and content operations workflows
• Excellent communication and presentation skills - written, verbal, and client-facing
• Proficiency with tools like Asana, Notion, Google Workspace, and Slack
• Highly organized, detail-oriented, and comfortable managing multiple clients at once
• Ability to work independently and problem-solve in a fast-paced, remote environment

Nice to Have

• Experience in SaaS or agency environments
• Familiarity with performance tracking tools such as Looker Studio, Airtable, or Tableau
• Understanding of process automation and operational efficiency

*How to Apply*

Please include:

1. Your updated resume highlighting client success or account management experience
2. A short 1-2 minute Loom video introducing yourself and describing how you've managed key client relationships or complex deliverables

Only candidates who submit a Loom video will move forward.

If you enjoy working closely with clients, solving problems collaboratively, and driving performance through communication and structure, this role gives you the opportunity to build meaningful partnerships with high-impact brands while shaping how modern growth operations run.

Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

1. Initial Application - Submit your application and complete our prequalifying questions
2. Video Introduction - Record an video introduction to showcase your communication skills and work experience
3. Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
4. Recruitment Interview - Initial screening with our talent team
5. Executive Interview - Meet with senior leadership to discuss role alignment
6. Client Interview - Final interview with the client team you'd be supporting
7. Job Offer - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.