Freight Coordinator

4 hours ago

Makati City, National Capital Region, Philippines ScalableOS Full time ₱600,000 - ₱1,000,000 per year

This is a remote position.

Summary

The Freight Coordinator supports The Delivery People's operations across Los Angeles (LAX), Honolulu (HNL), Maui (OGG), Kona (KOA), Kauai (LIH), as well as service lanes to Alaska and Puerto Rico. This role manages day-to-day freight forwarding activities for air, ocean, and multimodal shipments, including quoting, vendor coordination, documentation, and proactive customer communication.

Core Responsibilities

1. Quoting (Air, Ocean, LTL, Multimodal)

  • Prepare accurate quotes for air freight, ocean freight (FCL & LCL), Alaska/Puerto Rico lanes, and trucking/LTL.

  • Request vendor rates from airlines, ocean carriers, trucking partners, and drayage providers.

  • Compare routing options to present cost-effective solutions.

  • Enter quotes into TDP internal tools and assist with follow-up communication.

2. Shipment Coordination

  • Manage shipments from booking through final delivery.

  • Book space with airlines and steamship lines.

  • Arrange trucking, pickups, and drayage.

  • Track cut-offs, flight schedules, sailing schedules, ETDs/ETAs, and delays.

  • Provide consistent updates to customers and internal teams.

  • Coordinate closely with TDP offices in LAX, HNL, OGG, KOA, and LIH.

3. Vendor & Carrier Management

  • Communicate with airlines, steamship lines, LTL carriers, drayage providers, and CFS/warehouse contacts.

  • Request rates, schedules, and capacity availability.

  • Resolve issues or shipment delays directly with carriers.

  • Escalate critical concerns to TDP leadership promptly.

4. Customer Support & Communication

  • Deliver timely and professional updates regarding bookings, tracking, delays/exceptions, and delivery confirmations.

  • Answer inquiries related to routing, transit times, pricing, and documentation.

  • Maintain clear and concise communication with both customers and internal teams.

5. Documentation & Data Accuracy

  • Prepare and verify shipment documents (MAWB/HAWB, Bills of Lading, invoices, packing lists, routing instructions).

  • Ensure PODs and delivery confirmations are received and filed properly.

  • Enter accurate data into shipment folders and tracking sheets.

6. Systems & Tools Used

Daily workflow includes:

  • HubSpot (quotes, notes, follow-ups)

  • Gmail & Google Drive

  • Slack

  • Google Sheets/Excel for tracking, rate sheets, documentation lists
    (No WMS required.)
7. Time Zone & Workflow Alignment

  • Work hours must align with U.S. time zones to support operations in LAX/HNL/OGG/KOA/LIH in real time.

  • Provide clear written handoff notes at the end of each shift.

Required Skills & Experience

  • Experience in U.S. freight forwarding or NVOCC operations.

  • Strong knowledge of air freight (chargeable weight, dimensions, routing, cut-offs).

  • Understanding of ocean freight (FCL/LCL, accessorials, CFS processes).

  • Experience coordinating LTL/trucking.

  • Excellent written English and detail-oriented communication skills.

  • Ability to manage multiple shipments and tight deadlines.

  • Strong organizational and workflow discipline.

Preferred Background

  • Experience with trans-Pacific air/ocean freight.

  • Familiarity with Hawaii, Alaska, or Puerto Rico freight lanes.

  • Experience with quoting, booking, and documentation workflows.

Requirements
Job Requirements

  • Willing to work under a long-term work-from-home arrangement.

  • Amenable to a permanent night shift schedule.

Benefits

  • Full Philippine statutory benefits

  • 13th Month Pay

  • De Minimis Allowance

  • Night Shift Differential Pay

  • Paid Time Off (PTO)

  • Health Insurance

  • Life Insurance (up to ₱3M coverage)

  • Company-provided equipment

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