Customer Service Representative

2 weeks ago


Cebu City, Central Visayas, Philippines People Matter PH Full time

The Customer Service Representative is responsible for handling customer inquiries, providing accurate information, and delivering exceptional service through phone, email, or chat. This role is ideal for fresh graduates, career shifters, and individuals with 1 year of BPO experience, offering an opportunity to build strong communication and problem-solving skills in a supportive environment.

Key Responsibilities

  • Respond to customer inquiries through phone, email, or chat in a friendly and professional manner.
  • Provide accurate information about products, services, and account details.
  • Assist customers in troubleshooting issues and resolving concerns in a timely manner.
  • Follow company guidelines, scripts, and procedures to ensure consistent service quality.
  • Document interactions and update customer records accurately.
  • Escalate complex concerns to the appropriate department when necessary.
  • Meet performance targets such as response time, customer satisfaction, and quality metrics.
  • Maintain a positive and customer-focused attitude in all interactions.

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Ability to commute/relocate:

  • Cebu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • What is your highest educational attainment?

Education:

  • Bachelor's (Required)

Work Location: In person



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